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Not getting notifications from iPhone XR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-02-2019 10:02 - last edited on ‎10-03-2019 14:11 by Fitbit Moderator

‎10-02-2019 10:02 - last edited on ‎10-03-2019 14:11 by Fitbit Moderator

My Fitbit HR and iPhone are not connecting!  Not getting phone calls or texts!

 

Moderator edit: updated subject for clarity

Best Answer
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3 REPLIES 3

‎10-03-2019 14:19

‎10-03-2019 14:19

Hi @calejo. Welcome! It's great to see you around and let's work together to get the notifications working on your Fitbit device.

 

First of all, I'd recommend to verify if the Fitbit app is updated. Then, please give a try to the following steps to setup the notifications one more time:

  1. Remove your Fitbit device from the Bluetooth settings.
  2. Turn off other Bluetooth connections that aren't in use.
  3. Reboot your phone and restart your Fitbit device.
  4. Open the Fitbit app, tap on your profile's icon > Fitbit device > Sync now.
  5. Once it syncs, tap on Notifications and proceed to pair your Fitbit device via Bluetooth.
  6. Enable the notifications types you'd like to receive and monitor your Fitbit device.

 

Keep me posted about the outcome.

Best Answer

‎10-03-2019 14:27

In response to LizzyFitbit

‎10-03-2019 14:27

It worked!
Thank you!Cathy
Best Answer

‎10-07-2019 13:52

In response to calejo

‎10-07-2019 13:52

Hi @calejo. Thanks for getting back.

 

I'm glad that the notifications are working on your Fitbit device, and thanks for your efforts while trying the steps posted above. This is fantastic news! In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members.

 

Hope to see you around more often!

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