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Not getting sleep stages

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‎10-31-2017 02:47

‎10-31-2017 02:47

I have a charge HR and up until 4 days ago my sleep on the app was showing with the stages. I had one day show up with my timings wrong in the old classic way. After I edited my times it reverted back to the stages view since then I have only been getting the classic view on the app. 

 

I have tride resetting the charge and the phone etc but the bug is still there. 

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‎11-02-2017 07:32

‎11-02-2017 07:32

Hello @JMLH, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thank you for bringing this to my attention, is it possible you have a Charge 2? The Charge HR does not have the Sleep Stages feature. If so, please restart your Charge 2 and monitor it for the next night. If you're still not getting Sleep Stages, go to the previous night log and check for any of these messages:

 

 

  • We need more than 3 hours of sleep to reliably calculate your sleep stages. Learn more
  • Your tracker couldn't get a consistent heart rate reading while you slept. Learn more 
  • We couldn’t generate sleep stages for this sleep. Please try again tomorrow. Learn more

Each one of them will give you an insight of why you didn't receive Sleep Stages for any given night. In case the app says you're not getting a consistent heart rate, please check if your tracker isn't too loose or too tight on your wrist and adjust it a bit up in your arm to get a more reliable heart rate reading. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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