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Not reading heart rate

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‎10-03-2016 22:21

‎10-03-2016 22:21

My charge hr isn't reading my heart rate. I've tried to reset/restart it and I've tried setting it up as a new device. Nothing has fixed this issue. Any ideas!?
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‎10-04-2016 05:46 - edited ‎10-05-2016 05:21

‎10-04-2016 05:46 - edited ‎10-05-2016 05:21

Hi @Taylordw, let me give you a warm welcome to the Community! I would like to ask you something, on the Charge HR display, are you looking these two dashes "--"? Can you please also tell me, did you try the restart as the instructions on this post? What happens when you sync, is there any heart rate data? I know there are so many questions, but I need that information to further investigate. 

 

I'll be around! Smiley Wink   

Heydy | Community Moderator, Fitbit
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‎10-04-2016 05:51

In response to HeydyF

‎10-04-2016 05:51

Yeah, all I see is two dashes and a flashing heart but never an actual heart rate. I did restart it as stated on this post and there also isn't any heart rate data on the app.

Sent from my iPhone
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‎10-05-2016 05:25

In response to Taylordw

‎10-05-2016 05:25

Hi @Taylordw, how are you today? definitely there is an issue with the tracker itself, so in this case, because you already tried to restart it and the issue persists, I need you to contact Fitbit Support and let them know about this and what you already tried to fix it. I'm pretty sure they will find a solution. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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