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Not receiving Challenge notifications on iphone

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‎06-29-2016 09:47

‎06-29-2016 09:47

I am receiving the challenge emails, just not the notifications on my iPhone app.  I don't even get the text notifications anymore.  When I go to the app, the challenge is not listed.  Please help.

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3 REPLIES 3

‎06-29-2016 15:09

‎06-29-2016 15:09

Hi @agh623 and welcome to the Community!

I would first recommend that you log into Fitbit.com, click here, and then make sure that your notification settings is set to receive Challenge invites.

Next, I would open your iOS settings > scroll down and click on the Fitbit App, and make sure that you have push notifications enabled for the Fitbit App.

This should help, but let me know if you have any additional questions!

Derrick | Retired Moderator, Fitbit
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‎01-08-2018 08:22

In response to DerrickS

‎01-08-2018 08:22

Going to the website worked for me. My notifications were turned off even though on the app they were on.

@DerrickS wrote:

Hi @agh623 and welcome to the Community!

I would first recommend that you log into Fitbit.com, click here, and then make sure that your notification settings is set to receive Challenge invites.

Next, I would open your iOS settings > scroll down and click on the Fitbit App, and make sure that you have push notifications enabled for the Fitbit App.

This should help, but let me know if you have any additional questions!

 

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‎10-07-2019 02:51

In response to DerrickS

‎10-07-2019 02:51

The notifications for challenges are greyed out for both mobile and email on this new FitBit Versa 2 I just purchased. Does it not have this functionality?

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