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Not receiving Notifications on Charge 2.

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‎02-13-2017 10:06 - last edited on ‎02-14-2017 08:42 by Moderator Alum

‎02-13-2017 10:06 - last edited on ‎02-14-2017 08:42 by Moderator Alum

When I first got the charge 2 my notifications synced fine to my iPhone 6+ the first two days and now they will not sync and I have tried restarting it restarting my phone deleting it and resyncing it and just will not sync my notifications 

 

Moderator Edit: Clarified Subject.

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‎02-14-2017 08:54 - edited ‎02-14-2017 09:57

‎02-14-2017 08:54 - edited ‎02-14-2017 09:57

Hello @Mcdanmar, thanks for joining us, it's great to see new faces around. Smiley Happy

 

Have you updated the Fitbit app recently? If so, pleae make sure the Charge 2 is not currently in the "Do Not Disturb" mode by pressing down the button for 2 seconds while in the clock face. Press and hold the button to stop notifications, then repeat when you want to turn them back on. You'll also find a Do Not Disturb menu on your tracker, make sure it's not enabled.

 

If you're still not able to receive notifications, please go to the Bluetooth settings on your phone, check if your tracker is on the list of paired devices; if it is, tap on it and select Forget this Device. Then go to the Fitbit app, tap on Account > Your Tracker > Notifications and enable them once again.

 

I hope this can be useful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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