Not receiving Weekly reports

[Lorried]

What is going on now!

I receive my weekly progress report emailed to me every Monday afternoon and did not receive one on 9/30/19.  I just had full knee replacement 5 weeks ago and would like to see how much I have progressed! I Wish Fitbit would get there you know what together!

Frustrated to say the least.

Who else is tired of Fitbit and there problems? Me!

 

Moderator edit: Format

Moderator edit: Subject for clarity  

[RicardoFitbit]

Hello @Lorried, it's nice to see you again participating here in the Community Forums.

Thanks for bringing this to my attention and for the information that was shared in your post, I totally understand how frustrating this matter can be for you and even more after a recently full knee replacement. To better assist you with this situation, can you please let me know when was the first time you experienced this and if you haven't received the weekly report before? If you are no longer getting your weekly reports, please verify the following: 

1. The Weekly report has the check mark on the notifications part of your Fitbit account
2. Review the day when you start your week (Monday or Sunday) 
3. Check your email inbox, spam and junk folders

Keep me posted and let me know if you have any additional questions.

[Lorried]

I have been getting my weekly progress each and every Monday afternoon. This is the 1st time in a long time I haven’t received it.

Sent from my iPhone

[PaulaBar]

Add me to the list of people who didn't receive a weekly report on September 30 (already checked my spam folder). I have a Charge 2, but I saw a thread in the Charge 3 forum where @AlejandraFitbit has escalated the issue to the support team for the users in that thread. I would also like to be added.

As one of the users noted in that thread, "After checking the email spam folder I checked fitbit online.  I noticed  under the notifications it isn't marked any longer. I have tried to check the email box and  I can't.  I keep seeing things about updating to premium.  I hope that isn't a premium only option now!!!"

I just checked my online dashboard, and the only Notification that can be activated is the one for "Programs".

Attached is a screen capture of my Notifications page; as you can see, there are dashes where there should be boxes that can be checked.

Paula

[Steve6503]

I am experiencing exactly the same problem in that there is no box to tick just _ _ where the boxes should be

[SunsetRunner]

Hello @Steve6503, @PaulaBar and @Lorried  
I know there was concern that the Dashboard notification area was experiencing issues that replaced the area where boxes are checked for notifications were replaced with dashes. (Like the screenshot shown here on this thread) I just wanted to pass this information on...The issue has been resolved in both the online Dashboard and in the Fitbit App and now appears as it normally did before.
😃 I hope this gives you the answer you were seeking

[PaulaBar]

It is not resolved on my dashboard. I still have the dashes as shown in the screen shot I posted earlier today.

Paula

[SunsetRunner]

When did it sync last @PaulaBar ?

[PaulaBar]

I have synced my Charge 2 a few times today, most recently a few minutes ago.

Paula

[SunsetRunner]

Oh let me clarify @PaulaBar i mean when was the last time your Dashboard synced. 

[PaulaBar]

Three minutes ago.

[PaulaBar]

The notifications page on the online dashboard is the same as on the screen shot posted earlier. The attached is the notifications page in the app.

 

[SunsetRunner]

How odd @PaulaBar  Mine was messed up for close to a week and repaired this evening. I confirmed with friends on Fitbit and theirs repaired today as well. I wonder if the repair comes in “waves”. I did notice your post mentions your device is android and mine is iOS. Not sure if that means anything but I didn’t ask my friends what device they use. Just a observation and thought.

[PaulaBar]

Perhaps the fix IS coming in waves. I have the app on both my Android phone and my iPad (my second screen shot). The first screen shot was from my desktop.

[Steve6503]

Just checked and all I am seeing is the _ _ as previously mentioned.