Not receiving email verification

[Davep12345]

iPhone won’t receive set up email

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Davep12345  your phone needs to be at least iOS 13 to work with the app. Check your spam folder?

[BraulioFitbit]

Welcome to the Fitbit Community, @Davep12345 and thanks for the input provided @Odyssey13.

As @Odyssey13 mentioned above, please check your spam and junk folder since some of the emails from Fitbit are redirected to those folders. You can also select the option to resend the verification email on the Fitbit app.

By the way, I moved your post to the iOS board to keep our forum organized.

See you around.

[Davep12345]

Still no joy 🥲

Sent from my iPhone

Moderator Edit: Personal info removed

[BraulioFitbit]

Hi @Davep12345.

Thanks for the update. You can also try resending the verification email from your online dashboard at fitbit.com. Once you login from there, you'll see the option to resend the email on the main dashboard.

Hope this helps.

[Davep12345]

Hi yes tried that but not working thanks

Sent from my iPhone

Moderator Edit: Personal info removed

[BraulioFitbit]

Hello, @Davep12345.

Since you're still having trouble creating your account, I recommend you to contact our Support team by requesting a chat or calling them. Please explain them what you've tried already so they can look for a resolution.

See you around.