help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving results on the app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-06-2017 11:36

‎02-06-2017 11:36

I wore my fully charged Fitbit while walking but nothing was on my dashboard later.  ?

Best Answer
0 Votes
2 REPLIES 2

‎02-06-2017 12:00

‎02-06-2017 12:00

My Fitbit flex isn't updating the activity into the app

Best Answer
0 Votes

‎02-07-2017 08:00

In response to Jnk4evr

‎02-07-2017 08:00

Hello @Yellowpond232, it's great to see you around. Have a warm welcome to the Community @Jnk4evr, it's nice to have you on board! Smiley Happy

 

Thanks for reporting this situation, our engineers are aware of and issue that's preventing exercises from showing on the Fitbit app when you tap on the Exercise tile and are working to resolve it as quickly as possible. In the meantime, please go to your online Dashboard and check if your exercises are showing there. Additionally, you can try to refresh the information on the exercise tile by forceclosing the app and updating it in case you haven't done it yet.

 

To forceclose it, double-tap on the home button of your phone and swipe the tile up.

 

I hope this information can be helpful, if there's anything else I can do for you, please keep me posted! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer