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Problem joining challenges

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‎02-05-2017 17:10

‎02-05-2017 17:10

I have tried joking challenges. I would click hoping but later find that in kicked out

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‎02-06-2017 07:00

‎02-06-2017 07:00

Hello @Tonyada, thanks for joining us, it's great to have you on board! Smiley Happy

 

Since when are you experiencing this issue? Have you updated the Fitbit app lately? If so, it's possible the information is not updating correctly when you join a challenge, please remember that only 10 people can be in a challenge at a given time, so it's possible that when you try to join the limit has already been reached because the app is not notifying you about the challenge until much later. Nevertheless, please try to log out from the app, restart your phone and log back in, then try to join a challenge again and if you're getting kicked out or if you're receiving an error message, please reply with a screenshot of your phone so I can check this further. 

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎02-07-2017 06:39

In response to MarcoGFitbit

‎02-07-2017 06:39

Cross posted, I think there is a bug at the fitbit back end regarding challenges and adventures.  I've experienced an issue for the last 2 days, where I have no access to any of the challenges that I am in.  I still get notifications from them, but when I go to the challenge tab, for a few milliseconds I see the challenge pane, but then the adventure pane slides up and covers it.

 

This happens on both my android phone and windows 10 PC.  Please look into this issue and correct it.

Thanks,

Bruce

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