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Not receiving text

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‎04-09-2016 13:47

‎04-09-2016 13:47

On both the surge and blaze I do not receive test messages. I do receive incoming call notification, I have restarted, turned the notifications on and off, forgotten the device..... Any other suggestions? If it happened to both devices maybe something wrong with my phone? Open to any suggestions
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‎04-10-2016 06:02

‎04-10-2016 06:02

It's great to see you around @kkubota. I recommend verifying that you have the text notification option on by doing the following from your iOS Fitbit app:

 

1. Tap Surge/Blaze

2. Tap Notifications

3. Select the notifications you want to receive

4. Sync

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-12-2016 06:16

‎04-12-2016 06:16

I have done this, I sometime see phone calls, or calendar events, but not text messageS. Thank you for following up
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