Not receiving texts, calls or messenger notifications

[Jstricky]

I have a Fitbit ionic that I just received for Christmas. I also have an I-phone 7+. I set everything up to begin with and had no problems. It worked great for about a week. All of a sudden I received no more text, call or messenger notifications on my ionic. I have restarted everything multiple times and even deleted the app and added the Fitbit app to my phone again. It will show that I have a notification but it doesn’t vibrate like it did at the beginning and it still doesn’t show my incoming calls. I need to know how to fix it. Thanks!

[mj2020]

I'm having the same problem.  After I charged it the first time it just quit getting notifications. I've been on with the help desk 2 days running and still haven't fixed it!!!   This is my second fitbit in a month that has had issues.  I'm about to be done.....I don't see any replies to the problem so I'm assuming you never got an answer???

[Colorincluded]

Do you put them in water?

[Jstricky]

Mine has not been in water. 

[Jstricky]

I have not called Fitbit yet but will be doing that next week if it is not working by then. I have not received an answer to the problem yet. This watch costs way too much money for it to not work properly. 

[mj2020]

No

[GemmaLou2016]

I'm have the exact same problem.. What is the answer? I see this previous post is from last year with no answer.Hum?

[mj2020]

My answer? Return it and get an Apple Watch. I had 3 and they all did the same thing and I never got a satisfactory answer.

Sent from my iPhone

[GemmaLou2016]

Thanks.  Maybe I will 😖

[Ssassy]

Yes I have the same problem and it is a new Fitbit versa lite. It happened every sense the iOS13 download. I have a I phone 11

[GemmaLou2016]

Hi - I was on a chat line with a representative and he said to push and hold the single button on the left of the watch.  Then turn on notifications.  Hope this helps.  It worked for me 🙂 

[Ssassy]

I only get phone calls and instant messages but not any text.