Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not recieving text notifications from IOS device

Replies are disabled for this topic. Start a new one or visit our Help Center.

Hi, I received my Fitbit flex 2 as a gift, it has not been recieving text notifications from my IOS device at all. Tried restarting it and it didn't work. Can anyone help? 

 

Best Answer
0 Votes
4 REPLIES 4

Hello @SunsetRunner, have a warm welcome to the Community! Smiley Happy

 

Now that you have restarted your Flex 2, on your phone please go to Settings > Notifications > Fitbit and make sure Allow Notifications, Show in Notifications Center and Show on Lock Screen are enabled and that the alert style is set up to Banners or Alerts. If these settings are already enabled, I would like to suggest resetting the Notifications on the Fitbit app.

 

To reset notifications:

  1. Go to the Bluetooth settings on your phone, check if your trackers is on the list of paired devices; if it is, tap on it and select Forget this Device.
  2. Restart your phone
  3. Open the Fitbit app, then Account > Flex 2 and tap on Notifications and enable the notifications you'd like to receive. 

I hope this helps you get back on track, keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

Hello @MarcoGFitbit! Thank you for your suggestion! I've done what you asked and unfortunately my Fitbit is still not recieving notifications 😞

Any other suggestions? 

Best Answer
0 Votes

Hello @SunsetRunner, I hope you're doing well. 

 

If your tracker is still not receiving Notifications, please try to restart it one more time as well as restarting your phone. Additionally, make sure in the Settings on your phone that Do not Disturb is disabled and that your tracker is near your phone when receiving notifications. 

 

In case this doesn't do the trick, my best recommendation would be contacting our Support Team. Let them know the steps you'ver performed so far, I'm sure they will be more than happy to assist you further. 

 

Let me know the outcome! Smiley Happy

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer

@MarcoGFitbit ! I contacted the support team, the reason I was not recieving notifications to my flex 2 was because under my Iphone Settings > Notifications > Messages > Alert style when unlocked was set to NONE. Once I changed it to "banners" or "alerts" I began to receive notifications to my Fitbit Flex 2. 

IMG_0881.PNG

 

 Thank you for all your help! I now get to expierience my Fitbit to the fullest! I hope this image comes in handy to anyone who encounters this issue! 

 

Best Answer
0 Votes