Removed Surge. How can I add it again?

[Speedygonzalez]

Hi,

        I was given a Fitbit Surge last Xmas and have been happily using it ever since. As it was getting rather worn, I thought I would get myself a new one to replace it when it wears out completely. 

When the new one arrived I thought I would connect it to my account and try it out to make sure it works fine, which it did.

So I removed the new one and then I tried to reconnect the old one to carry on using it, but my IPad doesn't "see" it when I go into add a new device.

So now the new one won't connect either.

What can I do? Can I do a factory reset or something?

Thanks in advance for your help

[MarcoGFitbit]

Hello @Speedygonzalez, thanks for joining us, it's always nice to see new faces around! 

It's possible that when switching devices, a bond was established with the Bluetooth on your iPad, which is preventing the original tracker from setting up. In this case please try the following:

1. Go to the Bluetooth settings on your iPad and check if Surge is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your iPad
3. Restart your Surge.
   • Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
   • Let go of the buttons.
   • After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.
4. Try to set up your Surge once again.
   • Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
   • Choose your tracker and follow the onscreen instructions to continue.
   • If the app asks you to replace your current tracker, please replace it and continue with the process.

Give it a try and keep me posted in case you need anything else! 

[Speedygonzalez]

Hi MarcoG,
superb. That's done and it's all working.
Thank you very very much


Speedy G