12-26-2016 07:51
12-26-2016 07:51
Hi,
I was given a Fitbit Surge last Xmas and have been happily using it ever since. As it was getting rather worn, I thought I would get myself a new one to replace it when it wears out completely.
When the new one arrived I thought I would connect it to my account and try it out to make sure it works fine, which it did.
So I removed the new one and then I tried to reconnect the old one to carry on using it, but my IPad doesn't "see" it when I go into add a new device.
So now the new one won't connect either.
What can I do? Can I do a factory reset or something?
Thanks in advance for your help
12-27-2016 04:34
12-27-2016 04:34
Hello @Speedygonzalez, thanks for joining us, it's always nice to see new faces around!
It's possible that when switching devices, a bond was established with the Bluetooth on your iPad, which is preventing the original tracker from setting up. In this case please try the following:
Give it a try and keep me posted in case you need anything else!
12-30-2016 04:23
12-30-2016 04:23