Not syncing my Blaze for 2 days?

[scotttetrick]

Failed to record any steps since 1/4, and no sleep for the past 2 days.  Indicates that it is synching, but not doing anything really.

[Kmransom123]

@scotttetrick  One thing to try is under your phones bluetooth setting, tell it to "Forget this device".  My husband's Blaze wouldn't sync and as soon as I removed it from bluetooth, it started to sync again.  Then I just paired it back to get notifications again.

Maybe that will help~

[MsTeaka]

I removed it from my phone (Bluetooth) but how do I go about repairing it again? 

I also "removed" device from phone? So it's not showing my Fitbit under my account 

[Kmransom123 · Accepted solution]

@MsTeaka  If you removed the Blaze from the Fitbit app, then you will have to add the tracker again to your account.  (Do the setup process again.)

[MsTeaka]

i called customer service! I did everything correct -but did not know to hold the on/off button down for 15 seconds to get new 4 digit code to re-set up account! 

Thanks for your help!