Nothing working on versa

[Meonlyme]

Two days ago my versa quit working. Was told to update. Did that for over 24 hours.  Nothing!  Talking with Fitbit via twitter sucks. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Meonlyme. I am sorry for the delayed response.

I am sorry to hear your watch quit working. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. I am sorry to hear about your experience with our Support team via Twitter, I am sure they tried their best to help you. 

If your watch is not turning on, please try the troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

You can confirm the steps to resolve the issue with updating your watch at Why can't I update my Fitbit device?

Let me know how it goes, I'll be around. 

[Meonlyme]

My Fitbit is fully charged! Only thing that shows on the face is the
logo. I’ve tried over and over to update, just to get a red x in a red
circle.

[Meonlyme]

Fitbit is fully charged.  Only thing showing is the logo. After a “update” try it shows a red x in a red circle!   I’ve done this many times and still nothing!

[LiliyaFitbit]

Thank you for your reply, @Meonlyme. 

I appreciate your efforts and the additional details. I understand how frustrating this is for you. It seems that your watch needs to be set up back to your account as a new device. Please do the following:

1. Remove your watch from the Bluetooth settings.
2. Reboot your phone. 
3. Open the Fitbit app, tap on your profile picture > Set Up a Device.
4. Choose your Fitbit model, tap on replace and follow the onscreen instructions.

Keep me posted on the outcome. 

[Meonlyme]

I’ve done all this already. Still not working.

[LiliyaFitbit]

Thank you for the update, @Meonlyme. 

I am sorry to hear the issue persists. Since the steps you tried didn't work, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.