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Nothing works since new update

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‎06-16-2019 08:22

‎06-16-2019 08:22

New update caused my charge 2 to no longer sync and set up with my phone. I’ve tried all your steps, even went as far as deleting everything off of my phone and putting it back. Nothing. Very upset with all these issues everyone has been having with the older model fitbits since the update. Fix this please?

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6 REPLIES 6

‎06-16-2019 23:12

‎06-16-2019 23:12

iPhone? Mine wont sync and Ive done everything I can think of to fix it. 

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‎06-17-2019 10:12

In response to CStallons19

‎06-17-2019 10:12

Yeah mines an iPhone too, they haven’t even replied to me yet, guess we’re just supposed to wait for another update. Not something you would expect from “the #1 fitness app.”

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‎06-17-2019 11:31

In response to AuxiliaryJack

‎06-17-2019 11:31

Right!? My versa has been acting weird for a while, even worse since the update. I finally just factory reset it and uninstalled/reinstalled the app like a week before the update. Obviously im back to where I was before the update. Im less than thrilled at this point.

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‎06-22-2019 12:05

‎06-22-2019 12:05

Not just a problem with older ones. I have inspire hr and it isn’t syncing sleep data to my iPhone until I fully close and restart the app each day. Also has changed all my exercises for some reason so they no longer tally with what I selected on the app. Assume the problems I am having are also due to the recent update 

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‎06-24-2019 06:53

In response to Fraggle1979

‎06-24-2019 06:53

The biggest problem I have is that they won’t admit that the update has anything to do with the mistake, I’ve messaged with support service back and forth and their conclusion is that “there’s something wrong with my device and they need to know where and when I purchased my system”. I would feel much better if they just told me “hey, we **ahem**ed up with the update” rather than have me jump through all of there hoops. I’ve been fixing computers, cellphones, and programs for half a decade, I know when it’s the physical system communicating with the app with the update that’s causing a problem.

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‎06-24-2019 14:20

In response to AuxiliaryJack

‎06-24-2019 14:20

I may not be a computer guru but I did grow up while technology was just
becoming a thing. I too can tell when its the connection from device to
device versus the device itself. My device still wont sync daily. MAYBE
once a week if im lucky. It’s obnoxious.
--
Sent from Gmail Mobile
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