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Notification not working

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‎04-30-2020 11:29

‎04-30-2020 11:29

Today I brought a brand new Fitbit Charge 3 and no notifications are coming through I was wondering if someone would help to see if they know why. 

I have checked my setting in the app and on my phone but I can’t find out why it’s happening. Any help would be great appreciated 

thank you 

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‎04-30-2020 11:42

‎04-30-2020 11:42

Which phone do you have and is it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

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‎04-30-2020 11:45

‎04-30-2020 11:45

I have an iPhone 8 Plus and it’s all updated so it should be compatible with the device  

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‎04-30-2020 21:03

In response to GeorginaB188

‎04-30-2020 21:03

I've moved this to the iOS area of the forums for more relevant responses. Many iOS users are saying that you need to have Preview on in order to get those notifications.

Stepping in the U.S.A. since September 2013. Android 14

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