Notifications are not coming through my Luxe

[MishiRN]

Hello,

Can someone please help me. I just purchased my Fitbit Luxe about a week and a half ago, and I’m considering returning it. I cannot get it to sync my calls and texts, the main reason I upgraded from my old Charge. My calls were synced the first day or so, but then mysteriously stopped. My texts have never synced. Other things do, like apple news and my calendar events. I’ve gone to my phone settings and made sure I have my texts and email previews on. I’ve checked that my Fitbit notifications are turned on. I’ve checked to make sure call and text notifications are turned on inside the Fitbit app. And I’ve turned these items off, synced, then back on and synced…nothing works. 

if I can’t get this figured out I’ll have to return it, which would be unfortunate. Any help would be greatly appreciated 🙏🏽

Happy Holidays!!

Moderator Edit: Clarified subject

[Odyssey13]

Hi @MishiRN  which phone and operating system do you have? See if anything in this article helps - click to read

[MishiRN]

Hello @Odyssey13 Thank you so much for replying.  I have tried all of the tips in the article you enclosed, as well as the other links within that article.  I still do not get notified😕. This is very frustrating.  Any thoughts?

[Odyssey13]

@MishiRN  iOS? Which system are you on? Might be worth my moving this to the iOS forum area for more relevant responses. I know there seems to be a glitch with iOS 15.

[MishiRN]

@Odyssey13 Sorry, I thought I included that...iOS 15.1.1 iPhone 12 Pro Max.  Is there a way you can move this convo over to iOS forum? So they can see what we've discussed already?

[Odyssey13]

Moved to iOS. Thanks @MishiRN 

[MishiRN]

@Odyssey13 Thank you!

[MishiRN]

@Odyssey13 One more question--

Do I need to do anything else to get someone to see this message?  

[Odyssey13]

I've asked a moderator (Fitbit employee) to stop by to help you @MishiRN 

[LizzyFitbit]

Hi there, @MishiRN. @Odyssey13 Thanks for your amazing help!

@MishiRN Thanks for sharing detailed information about this situation, as well as the steps you've tried on your own. I understand how frustrating this can be as your Luxe should be receiving all of your notifications after following our suggested tips. Because this isn't the case, let's try reconnecting your tracker as a new device as last resort:

1. Forget your Luxe from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.
3. Force quit the Fitbit app and reboot your phone.
4. Restart your tracker to refresh its performance.
5. Open the Fitbit app, tap your profile picture > Set Up a Device.
6. Select your Luxe from the list, tap Replace Device and follow the on-screen instructions.

Once this is completed, please set up the notifications one more time, make sure both DND and Sleep Mode are turned off and monitor your tracker's behavior in the next days.

[cwesthaven]

I'm having the same issue. Before I do a complete reset, will following these steps reset all of the data I've gained by using this fitbit to date?

[Odyssey13]

Hi @cwesthaven  a restart of the device is just like rebooting a phone or computer, with no loss of data. When we sync, our data is kept on the Fitbit servers where it's safe as long as we don't delete our account. I have history on an unused account from years ago and can look at it. First thing to do is the restart, as it's harmless. If you have to reinstall the Fitbit as a new device, you'll lose only the data that is currently on it after you were last able to sync. 

[MishiRN]

Hello @LizzyFitbit Thank you for your reply, and my apologies for not seeing this sooner.  I have tried absolutely every "fix" and reboot possible, but I am still not receiving any notifications on my Fitbit.  Is there a way to get a replacement? Otherwise I think I'll just return this device. The whole reason I purchased this to replace my old Fitbit was to receive notifications, since I'm an R.N., and cannot check my phone throughout the day.  

Thank you for your help!

[LizzyFitbit · Accepted solution]

@cwesthaven Welcome to the forums. @Odyssey13 and @MishiRN It's good to see you here.

@cwesthaven Thanks for joining this thread and letting me know about your Luxe. If you haven't done so, please check @Odyssey13's post and give a try to the rest of the steps. If the issue persists, don't hesitate to let us know.

@MishiRN You're welcome, thanks to you for trying the suggestions shared in my post. I'm sorry your Luxe is still not receiving your notifications correctly and because the possible steps were tried, I'd recommend contacting our Support team. That way, they can investigate this situation and provide you with further assistance. Please click here to get connected with them via chat or phone, and make sure to let them know what steps you've tried so far.

[cwesthaven]

The resolution for my issue was that I did not have notification center
activated under the notifications for text messages. See attached.
--
Caroline

[LizzyFitbit]

@cwesthaven It's good to see you again.

Thanks for letting me know that the notifications are working correctly on your Luxe. I'm glad you were able to sort this out and I'm sure your post will help other members experiencing similar issues.

In case you have some spare time, check out our Health & Wellness board where you can make new friends, and find great tips and encouragement from other members.

Have an awesome day! 😊

[Jenmaree]

I had the very same issue. The only thing that worked for me was removing the Luxe and reinstalling it as though I had a new Fitbit. 

[LizzyFitbit]

Hi there, @Jenmaree.

I'm glad your Luxe is receiving your phone notifications correctly, and thanks for sharing the steps that worked for you. Your post is very helpful and I'm sure other members experiencing similar issues will think the same. I hope you can keep crushing your goals!

[LAXXX]

I did everything as well . I was on the phone with tech support & they couldn’t fix it . They had to escalate my troubleshooting to a different dept. & waiting for their email, 

It finally worked before I even got any assistance from another department. 

the problem is under iPhone settings . < settings <notifications< Messages<Allow notifications on <turn Alerts on (any of locked screen , notifications center or banners 

that seems to work for me (turning any of the Alerts on) 

hope that helps ! 

[LizzyFitbit]

Hi @LAXXX. Welcome to the Community Forums.

Thanks for the detailed information, and the steps tried prior to posting. I'm glad you sorted this out and I'm sure your post will help other members experiencing similar issues with their Fitbit devices.

In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you can make new friends and find some tips and start your own topics. Happy stepping! 😎