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Notifications are not coming through my Versa 4

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I have tried everything.  The phone is connected to versa 4 but it doesn't recognize versa calls.  I can't receive calls or texts.  I have tried force quitting the app, reinstalling the app, updating the versa, shutting off the bluetooth multiple times, etc.  I'm so frustrated.  I have had Fitbits since 2015 but this is probably my last one!  I have noticed more issues since Fitbit was bought by Google.  The service and glitches are not good.

Moderator Edit: Clarified subject

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Hi there, @mcpm. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. I understand how you must be feeling.

In addition to the steps you've done, please try the following in the order listed:

  • Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 4.
  • If there is no connection, restart your Versa 4
  • Set up notifications again. 
  • Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


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