Notifications not showing up on Alta HR

[GrassValley]

My Apple X and notifications stopped sending notifications June 18, 2018. Recently telephone calls started show up on the Alta HR screen, but nothing else. HELP!

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hey there @GrassValley. Good to see you in the Fitbit Comunity Forums! 🙂

I'm sorry to hear that you're having problems with Alta HR not showing the notifications coming from your iPhone X 😕

Now, besides calls, which other notifications did you stop receiving? Is it text messages and calendar notifications?

For text messages notifications, make sure that the "Show in history" setting is enabled on your phone. For this, go to  Settings on your phone. Then, go to Notifications, then toMessages and here is where you want to enable the "Show In History" option.

For calendar alerts, make sure to go into the Fitbit app, tap on the icon of your tracker at the top of your screen and then in the Settings page for the tracker, go to Notifications and make sure that all three (call, text and calendar) notifications are On. If they're already on, turn them off, sync your tracker and turn them back on.

It would also be good to give your Alta HR a quick restart. You can easily do this by clipping your tracker to the charger and plugging the charger to a USB port on your computer or a wall charger. Then, Press the button on your charging cable three times within four seconds and your tracker should vibrate and show the Fitbit logo. This will make your tracker to reboot.

Hope this helps and please, let me know if you need more help!

PS. I'm moving your post to the iOS App board for categorization purposes.

[GrassValley]

I have tried the same supposed fixes multiple times. They did not fix the problem. Notifications stopped working June 18,2018

[KaleHI]

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@GrassValley wrote:

I have tried the same supposed fixes multiple times. They did not fix the problem. Notifications stopped working June 18,2018

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Same here! I've given up on receiving any notifications. 

[GrassValley]

Thank you
I guess off to the Apple Store

William B. Horn
775-742-4210

[MarcoGFitbit]

Hello @GrassValley, thanks for taking the time to reply, I hope you're doing well. It's nice to see you around too @KaleHI, thanks for joining the conversation. 

I appreciate you have let us know you've already tried the troubleshooting steps provided by @FerdinandFitbit. At this moment, I would like to suggest you to restart Notifications in the Fitbit app by following these steps:

I would like to suggest you to reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[GrassValley]

Fitbit Moderator
Thank you for trying to help. Bottom line three days ago the notifications for calls, calendar events and texts, just started working suddenly. First time since June 18. I tried your suggestions multiple times weeks ago and they did not help. Very frustrating, but it now works and since it was weeks ago when I reset everything, it does not make any sense.
Bill

William B. Horn

Moderator Edit: Removed Personal Information.

[MarcoGFitbit]

Hello @GrassValley, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Hannahc9949]

I have tried this 3 times and it is still not working.

[MarcoGFitbit]

Hello @Hannahc9949, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for letting us know you've already tried the troubleshooting steps listed on this thread already. Please note that when iOS updated to the version 12, some settings changed for Notifications. At this moment I would like to suggest you to got your phone Settings > Notifications > Fitbit and make sure the following is enabled:

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.