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Notifications setting won't stay turned off

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‎03-10-2020 11:17 - last edited on ‎03-11-2020 13:55 by

‎03-10-2020 11:17 - last edited on ‎03-11-2020 13:55 by

I find whenever I have to remove and readd my tracker to my account, it takes several weeks to get them to stay where I set them.  I normally turn off all notifications, then a day or so later I have to go in and turn them off again.  Then a day or so later I have to go in and change the top two, to off.  Then a day or so later go back in and set calls off.  Then randomly having to go in and turn off notifications that magically get turned on.

 

this has occurred across at least three trackers, and across different iPhones (10, 11, 11 Pro), and various versions of iOS 

 

 

Moderator edit: subject for clarity

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‎03-11-2020 13:53

‎03-11-2020 13:53

Hi @SunsetRunner, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with notifications settings not staying off. Thank you for bringing this to our attention, our team is always working on improving our devices and user experiences and your comments are always welcome. Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions as updates come with new features and bug fixes. 

 

You can also find more information about device’s notification setting in this help article: How do I turn my Fitbit device’s notification setting on or off?

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-11-2020 15:02

In response to LiliyaFitbit

‎03-11-2020 15:02

The newest version of the app makes no difference, this issues occurred after that as well.

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