Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @CaptainJack69, have a warm welcome to the Fitbit Community, it's nice to have you on board! 
This seems like a very odd situation. However, I would like to suggest you to go to your phone Settings > Notifications > Fitbit and check that Show on Lock Screen is enabled. If it is, please disable it, enable it back and restart your phone. Your Notifications should now appear while your phone is locked.
I hope this can be helpful, give it a try and keep me posted in case you need anything else. 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @antiquespaceshi, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community.
Thanks for bringing this to my attention and for letting me know you have already tried the troubleshooting steps I've provided earlier. At this moment I would like to suggest you to go to your phone's Settings > Notifications > Fitbit > Show Previews and set them to Always; then, go back and make sure the following is enabled:
- Show on Lock Screen
- Show in History
- Show as Banners (Banners set to Temporary)
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Emloves2teach, I hope you're doing well, have a warm welcome to the Fitbit Community.
I appreciate you have already tried the troubleshooting steps I've provided earlier. Tell me, which Fitbit device are you currently using? Have you restarted it yet? If so, I would like to suggest you the following:
- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device.
- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app.
- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:
- Tap Pair
- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive.
- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:
- Tap Pair
- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Emloves2teach, I hope you're doing well, thanks for taking the time to reply.
I appreciate you have already tried the troubleshooting steps I've provided earlier. Tell me, which Fitbit device are you using? Some of them have a Do Not Disturb mode that will prevent them from receiving Notifications. For example:
- Blaze: Swipe down while on the clock face and check that Notifications are turned ON
- Charge 2: Press down the button for 2 seconds, a vibration and a message will let you know if Notifications have been turned on or off.
- Ionic and Versa: Press the left button for 2 seconds, on the menu that shows up, swipe left to get the Notifications option, make sure it's ON.
I hope this can be helpful, please check these settings on your Fitbit device and let me know the outcome.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Emloves2teach, I hope you're having a great day, thanks for taking the time to reply and let me know you have already checked that Notifications are "ON" in your Fitbit Blaze.
Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.
In case you need anything else, please feel free to reply as well. Happy stepping.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @antiquespaceshi, thanks for joining the Fitbit Community, it's great to have you on board.
I appreciate you have taken the time to share your experience and let me know that after disabling the Do Not Disturb mode in your phone your Fitbit device was able to receive Notifications, I'm very glad!
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
Best Answer