Notifications stopped on my Charge 2

[AREETZ]

Text messages and phone IDs have stopped working on my Charge 2. I have an iPhone 7. I've looked and my phone shows notifications allowed. Help!

[LiliyaFitbit]

Welcome to the Fitbit Community, @AREETZ.

I am sorry to hear your Charge 2 stopped receiving notifications. I appreciate the additional details and I am here to help. I recommend confirming that your Fitbit device's notification setting is on: press and hold the button on your Charge 2. Tap to change the setting. 

You can find the complete troubleshooting instructions at How do I get notifications from my phone on my Fitbit device?

Let me know how it goes, I'll be around. 

[AREETZ · Accepted solution]

Thanks LiliyaFitbit. I checked the device's setting. Notification was on. However I turned it off and back on and that seemed to do the trick. Thanks again.

[LiliyaFitbit]

Hi @AREETZ, thank you for your reply.

I am glad to hear the issue is resolved now. Thank you for posting the update here!

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!