Official trouble (bug) report

[Didou]

Hi Fitbit moderators,
I've been looking everywhere on the site and forums for a way to officially report a bug (or what looks like a bug) without luck. Could anyone point me in the right direction ?
Thanks,
Didou

[SteveH]

The best bet would be to contact customer support via the following link:

contact.fitbit.com

[Didou]

Hi Steve,
Thanks for your reply, I'll try that.

[RachaelKay]

Hi, this is quite an old post and I'm wondering if there's a new way to directly report a bug? 

I have contacted fitbit via chat about this and found the service quite frankly terrible. Did not even feel assured that they had reported my issue as a bug/glitch when it clearly is.

[SteveH]

Hi @RachaelKay 

I'm afraid nothing has changed since that 2016 post. Customer support do not monitor these forums and our only link to them is via the options at contact.fitbit.com 

[RachaelKay]

Hi Steve, okay no worries thanks for that. 🙂

[LZeeW]

@RachaelKay   I have a different opinion with respect to a bug report.  If you are experiencing an iOS bug, then you search this forum to see if anyone else is having the same problem.  If nothing is posted, start a new thread and describe the problem.  These forums are moderated.  A moderator can notify the engineers.  Here’s a recent example.  An iOS app update told users that Bluetooth wasn’t supported.  A moderator was alerted and a new app update got released quickly.

Be aware that not all bug reports get the same attention.