help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Old maps are showing with recent runs after app update.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-30-2018 05:50 - last edited on ‎10-31-2018 07:29 by Moderator Alum

‎10-30-2018 05:50 - last edited on ‎10-31-2018 07:29 by Moderator Alum

Just updated the app this morning and now many of my recent runs have maps associated with them that are over a year old. What happened?

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎10-31-2018 07:31

‎10-31-2018 07:31

Hello @dankelindy, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing this situation with us. It seems when you updated the app, the information did not update correctly with the one stored in our servers, in which case I would like to suggest you the following:

 

  • Force-quit the app, then wait 10 seconds and open it again. If this doesn't seem to work:
  • Log out from the app, restart your phone and log back in. 

This should force the information to update correctly. I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes