Only in 2 challanges unable to join more

[SunsetRunner]

I am in 2 challanges with only one ended one on my challanges page - when I try to join any more challanges it's saying I can only be in 5 - this has been going on for weeks - I've tried deleting app, resetting my Fitbit any other suggestions?

[SolangeE]

Hello, @SunsetRunner! Thanks for joining us! Thank you for reporting this to us, this was a bug we were experiencing a few months ago. However if for some reason you are still having trouble with joining Challenges, does force quitting and restarting the App with a good Internet connection help?

You can force close the App by: rapidly double tapping the iOS home button > swipe left until you see a preview of the Fitbit iOS App > and then swipe up on the preview to force 

Also make sure on your App store that you are using the latest version of the Fitbit App.

I hope this helps, let me know! 

[SunsetRunner]

Hi - thanks for the reply - I'm using the latest fitbit app with an update today - tried forcing the app to quit and reloaded but still only able to join 2 challenges....

Sent from my iPhone

[HotRunner]

I am having the same problem and been having the problem for months!! I am not in any challenges. I have removed the app signed off and back on, tuned the phone off and then put them app back on this is getting very frustrating. I wish they could fix this problem.

[SunsetRunner]

Thanks for getting back - I'm getting no help at all from fitbit support - they send senseless replies and say their engineers are working on it - so frustrating....

Sent from my iPhone

[SolangeE]

Hello, @HotRunner, @SunsetRunner! This issue should have been resolved by now, since you are still experiencing it, please get in contact with our Customer Support team, they should be able to further assist you on this! 

Let me know what they say!