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Open Fitbit To Keep Data Synchronized Notification message shows up- Charge 3

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‎10-11-2020 09:12 - last edited on ‎10-13-2020 16:44 by Fitbit Moderator

‎10-11-2020 09:12 - last edited on ‎10-13-2020 16:44 by Fitbit Moderator

I used to get this annoying notification but I believe it was fixed a while back. It started again this week and I notice that there was an app update last week. Is anyone else getting this?

 

Moderator edit: updated subject for clarity

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‎10-13-2020 16:42 - edited ‎10-13-2020 16:42

‎10-13-2020 16:42 - edited ‎10-13-2020 16:42

Welcome to the Fitbit Community @osoposo.

 

I'm sorry to hear about the notification message you are you are getting. Thank you for the information provided.

 

Like you mentioned, our team resolved it a while back. If you have the Fitbit app running in the background but still receive the message please follow the next steps:

 

- Log out from the Fitbit app

- Reboot your cellphone

- Log back in

 

I moved this thread to the iOS App board because it is more related to the topic.

 

If you have any question, please let us know.

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‎10-14-2020 09:04

In response to EdsonFitbit

‎10-14-2020 09:04

I did as you suggested, logged out of the Fitbit app, closed it, rebooted my iPhone then logged back in. I'm sorry to say that this morning I again got the notification to leave the Fitbit app running.

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