Open Fitbit To Keep Data Synchronized Notification

[KateFitbit]

Fitbit Update 5/22/2019:

Hey all,

Today we've released the latest Fitbit for iOS app version 2.94. In this new app version, we've temporarily disabled this notification "Open Fitbit to keep your data synchronized." We will continue to assess all the user feedback and work to improve this experience.

Please update the Fitbit app if you haven't yet. I'm now closing this thread from further comments. Thanks again for all your feedback! 

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Fitbit Update 5/13/2019:

Hi Everyone- Based on customer feedback, we are working on an update to the notification and hope to have further information to share soon. We appreciate your patience and thank you for your feedback.

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Fitbit Update 4/18/2019: 

I've merged a few threads together. Receiving the notification "Open Fitbit to keep your data synchronized" after closing out of the Fitbit app is expected behavior. The Fitbit app needs to run in the background in order to enable features like all-day sync and notifications. If you are double tapping the home button, or swiping up into multi-tasking, and then swiping to close the app, you should see this message.

I appreciate your feedback and have passed it on to the team. I hear that you are unhappy with this notification. Our team is aware, but may not be able to provide a fix in the immediate future.

We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products. We're sorry for any trouble. 

[lcynicl]

then you lose all notifications. Unacceptable.

Moderator edit: format

[Lysadawn]

Only the ones that go to your phone. You still get text messages on your Fitbit, I tested that to prove people like you wrong. 🙂 So I’m sure you will get every other notification on your Fitbit...just not your phone

[billnollen]

I know. I just liked some of the notifications.

Sent from my iPhone

[GMars]

You cannot disable this push notification without disabling all push notifications, being told to reopen the app every time you close it is not acceptable.

Sent from my iPad

[defdog99]

Fitbit is not suddenly stealing your data.

An invisible background app can upload your data to the servers as much as a gui thats minimized.

So they've always been uploading your GPS and steps and things behind the scenes.

The msg board responses from the Fitbit helpdesk are just that.  Pre-canned responses from the help desk.  They arent developers.  All they can do is ask their manager on what to say.

(Although they could say things like "wow, that is a crazy new bug.  There's no ETA, but we'll be sure the developers know."  instead of "there will be no fixes and you are all wrong.")

And of course,  the app code can be fixed as easy as rolling back to the code from last year.

Give them a couple weeks to QA the new stuff (better 😉

[Lysadawn]

The only notification I ever got on my phone from Fitbit, besides this one, was when my watch battery was getting low. I also get an email about it...so I really don’t know what notifications you guys are talking about..but my problem is fixed you can keep complaining..not my problem. 🤷🏼‍:female_sign: 

[SunsetRunner]

I think most fitbit users are well aware of the fact you need to open the app once a few days to sync the data. I understand that the dev team wants this notification but it is very annoying for any veteran users. At least there should be an option to toggle this notification off. 

Thanks to this notification I have disabled all notification from Fitbit on my iPhone. I might turn it back on in a few months to see if it was fixed if I still remember this issue. 

[Jencantore]

Is this affecting all cell phones?  I have an iphone xr and I'm getting the "location services limited" notifications constantly.  My coworker has an iphone 8 and she is NOT receiving them.

[LizzyFitbit]

Welcome on board @Rosie501, @Tikimon, @emmamakarewich, @totalINTJ, @debs-f, @6Balways, @drbcru, @asimsh89, @Gospark45, @16bert16, @plnkfloydian, @Lysadawn, @billnollen and @SunsetRunner. Thanks for getting back@CathGeneva,  @Liftpgh, @GMars, @lcynicl, @defdog99 and @Jencantore.

I apologize for the delayed response, and thanks to all of you for sharing detailed information about this situation.

@Rosie501 and @totalINTJ, thanks for sharing that the suggestions posted by @hippychick1501 worked for you.

@CathGeneva, @Liftpgh, @Tikimon, @emmamakarewich, @debs-f, @6Balways, @drbcru, @asimsh89, @Gospark45, @16bert16, @plnkfloydian, @lcynicl, @billnollen, @GMars, @defdog99 and @SunsetRunner, I appreciate all of you for the thorough feedback about this situation, as well for letting me know how this has affected you. Our team continues working on this and we'll keep them informed of the impact to all of you. Rest assured that your comments will not be taken for granted. 

@Lysadawn, thanks for your suggestion, as well for giving it a try to see how it goes. I'm sure some of our users will find this useful.

@Jencantore, thanks for joining the conversation and let me clarify that this issue has affected some of our users. Now, regarding the notification "location services limited" prompted on your iPhone, I'd suggest to go to your phone Settings > Fitbit > Location Services and select Always. Let me know how it goes.

I'll be around if you need anything else.

[Gospark45]

My Fitbit setting is already set to Always.

I don't understand why all your suggestions do nothing.

Why can't those of us who would don't like this change , be able to go back
to the old way?
You're already losing a lot of people who are unhappy.

[LisaB67]

New update requires app to be open at all times to sync data... I hate the new update. RIDICULOUS to have to keep the app open and moderator says no fix in future.... I may have to find a new device. FIX THIS ASAP!

[LisaB67]

Vince did that ACTUALLY WORK for you???

[ben_ftb]

Launch the app

turn on “all day sync”

quit app

re-launch app

turn off “ all day sync”

Quit app

that should do it

My guess is the last update set something in the prefs that indicated that “all day sync” was on even though it was not.  Turning it on, quitting, relaunching, turning it off, and quitting again, resets the pref to the correct state. 

[BahamasGirl365]

@ben_ftb I just tried your suggestion, unfortunately it does not work. 

Tried it three times and every time All Day sync was turned off like you said to do, the notification still popped up.

there seriously needs to be a fix from Fitbit because if I turn off all notifications from Fitbit then i miss everything from Fitbit, reminders, texts etc 

[Stanfd]

This needs to be fixed immediately. Seems to be a whole lot of people complaining about it. Can’t be too hard to remove that bit of code from the app. 

[COS_CO]

I can appreciate that you have communicated the issue to the "team". But we need an answer as to if this is going to be fixed or not. If not, or if it is going to take more than another week or so to fix, I'll be going away from Fitbit to another brand.

I do not wish to synchronize all day and I don't appreciate the notification every time I turn off the app.

With it taking so long to fix, I'm starting to thing there is an ulterior motive by Fitbit in keeping the app active. Data mining perhaps?

[ben_ftb]

@BahamasGirl365

You did all 6 steps?

You quit the app at step 3 and 6, not just put it in the background?

> 1. Launch the app
> 2. turn on “all day sync”
> 3. quit app
> 4. re-launch app
> 5. turn off “all day sync”
> 6. Quit app

It happened to work for me. 

I am truly sorry that it turns out not to be a working solution

Thank you for the feedback

[LizzyFitbit]

Hi @Gospark45, @LisaB67, @ben_ftb, @Stanfd and @COS_CO. It's nice to see you around @BahamasGirl365.

@Gospark45, @LisaB67, @ben_ftb, @Stanfd, @COS_CO and @BahamasGirl365, thanks for sharing your thoughts about this situation. I'm sorry to hear about your experience. I see where are you coming from about this situation, and our team will continue working to improve our products and services. Be sure that your comments will not be taken for granted.

@ben_ftb, thanks for your help in sharing the steps that worked for you. I'm sure others will find it useful.

See you around.

[Stanfd]

Didn’t work tried it more than once and on another Fitbit and Fitbit account.  

[BahamasGirl365]

@ben_ftb Yep. 

I did 100% exactly as you said and it did not work for me.

I always fully quit my apps, never ever leave them in the background.  

Unfortunately your solution did not work for me. I even tried it a 4th time today and nothing. I'm still receiving the notification.