06-02-2017 11:42
06-02-2017 11:42
I just got a new charge 2 and I can get it to sync with my iPhone but it won't "pair" so my notifications and all day sync will not work. Looking for solutions. I had a charge hr and that worked fine, I have already removed the hr from my phone.
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06-02-2017 12:53
06-02-2017 12:53
Hello @Chris_F, pairing can only be done by the app.
First make sure notifacation services are turned on, setup the notifications wanted.
Where to go from here, im not sure but would try aending a rest notifacation from the app. Its under settings on the notification serup page. Turn on always connected.
Then a sync are two,
06-02-2017 12:53
06-02-2017 12:53
Hello @Chris_F, pairing can only be done by the app.
First make sure notifacation services are turned on, setup the notifications wanted.
Where to go from here, im not sure but would try aending a rest notifacation from the app. Its under settings on the notification serup page. Turn on always connected.
Then a sync are two,
06-02-2017 13:18
06-02-2017 13:18
When I click on notifications a separate screen pops up that says my Fitbit must be paired to turn on notifications, so I press set up and it just sits there and spins and never pairs. I've tried re syncing my Fitbit 5 times. Any other thoughts?
06-02-2017 16:38
06-02-2017 16:38
06-02-2017 21:45
06-02-2017 21:45
Ok I figured mine out. I removed my Fitbit from the app then I forgot it under the Bluetooth settings. I went to set up a new device, had my Fitbit on the charger, but instead of holding the botton I just tapped the screen and the 4 digit code came up, I typed in the code and then back away about 5 feet from my Fitbit then it synced and paired right away. Hope you can get yours working.
09-24-2017 12:03
09-24-2017 12:03
Thanks for the help it worked
02-01-2018 10:40
02-01-2018 10:40
Thank you - I've been struggling with this for ages. Just tried what you suggested and now it works!
06-14-2018 04:46
06-14-2018 04:46
It worked for me by just forgetting the Fitbit under Bluetooth. I didn’t have to remove from App. Thank you!
11-22-2018 05:49
11-22-2018 05:49
We have 3 Charge 2’s in our house all having the same exact issue.
11-22-2018 07:00
11-22-2018 07:00
@Dawgs88 may I ask what the issue is, ate you having problems setting up your trackers?
11-22-2018 07:20 - last edited on 11-26-2018 08:11 by MarcoGFitbit
11-22-2018 07:20 - last edited on 11-26-2018 08:11 by MarcoGFitbit
See what I did above that solved it for me. Maybe it will work for you too.
UPDATE:
I figured out a solution and it’s posted above.
11-26-2018 08:17
11-26-2018 08:17
Hello @Dawgs88, @Chris_F and @Rich_Laue, I hope you're doing well, it's nice to see you around the Fitbit Community.
@Chris_F, I appreciate you have taken the time to post the troubleshooting steps that were helpful for you, I'm sure they will be helpful for more people facing the same situation.
@Dawgs88, if you're having trouble setting up your Charge 3, I would like to suggest you the following troubleshooting steps:
I hope this can be helpful, give it a try and keep us posted in case you need anything else.
02-26-2019 08:49
02-26-2019 08:49
@Chris_F wrote:Ok I figured mine out. I removed my Fitbit from the app then I forgot it under the Bluetooth settings. I went to set up a new device, had my Fitbit on the charger, but instead of holding the botton I just tapped the screen and the 4 digit code came up, I typed in the code and then back away about 5 feet from my Fitbit then it synced and paired right away. Hope you can get yours working.
Hey thanks, your suggestion solved my similar issue as well. Forgetting the tracker under Bluetooth settings was the thing that I was missing.
02-27-2019 09:18
02-27-2019 09:18
Hello @ShahbazH, welcome to the Fitbit Community!
I appreciate you have joined the conversation and let us know your issue has been resolved by following @Chris_F's instructions. I'm very glad.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!