Pairing Charge 2 to iPhone 6s

[Chris_F]

I just got a new charge 2 and I can get it to sync with my iPhone but it won't "pair" so my notifications and all day sync will not work. Looking for solutions. I had a charge hr and that worked fine, I have already removed the hr from my phone. 

[Rich_Laue · Accepted solution]

Hello @Chris_F, pairing can only be done by the app.

First make sure notifacation services are turned on, setup the notifications wanted. 

Where to go from here, im not sure but would try aending a rest notifacation from the app. Its under settings on the notification serup page. Turn on always connected.

Then a sync are two, 

[Chris_F]

When I click on notifications a separate screen pops up that says my Fitbit must be paired to turn on notifications, so I press set up and it just sits there and spins and never pairs. I've tried re syncing my Fitbit 5 times. Any other thoughts?

[Corbello]

I'm having exact problem also!! Help

[Chris_F]

Ok I figured mine out. I removed my Fitbit from the app then I forgot it under the Bluetooth settings. I went to set up a new device, had my Fitbit on the charger, but instead of holding the botton I just tapped the screen and the 4 digit code came up, I typed in the code and then back away about 5 feet from my Fitbit then it synced and paired right away. Hope you can get yours working. 

[tugger22]

Thanks for the help it worked

[LauraKirsten]

Thank you - I've been struggling with this for ages. Just tried what you suggested and now it works!

[KATSAN]

It worked for me by just forgetting the Fitbit under Bluetooth. I didn’t have to remove from App. Thank you! 

[Dawgs88]

We have 3 Charge 2’s in our house all having the same exact issue.

[Rich_Laue]

@Dawgs88 may I ask what the issue is, ate you having problems setting up your trackers?

[Chris_F]

See what I did above that solved it for me. Maybe it will work for you too. 

UPDATE:

I figured out a solution and it’s posted above. 

[MarcoGFitbit]

Hello @Dawgs88, @Chris_F and @Rich_Laue, I hope you're doing well, it's nice to see you around the Fitbit Community. 

@Chris_F, I appreciate you have taken the time to post the troubleshooting steps that were helpful for you, I'm sure they will be helpful for more people facing the same situation. 

@Dawgs88, if you're having trouble setting up your Charge 3, I would like to suggest you the following troubleshooting steps:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Charge 3.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

I hope this can be helpful, give it a try and keep us posted in case you need anything else. 

[ShahbazH]

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@Chris_F wrote:

Ok I figured mine out. I removed my Fitbit from the app then I forgot it under the Bluetooth settings. I went to set up a new device, had my Fitbit on the charger, but instead of holding the botton I just tapped the screen and the 4 digit code came up, I typed in the code and then back away about 5 feet from my Fitbit then it synced and paired right away. Hope you can get yours working. 

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Hey thanks, your suggestion solved my similar issue as well. Forgetting the tracker under Bluetooth settings was the thing that I was missing.

[MarcoGFitbit]

Hello @ShahbazH, welcome to the Fitbit Community! 

I appreciate you have joined the conversation and let us know your issue has been resolved by following @Chris_F's instructions. I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!