Pairing Fitbit Versa with iPhone issues

[FedericoFit]

Hi everyone.

Let me immediately say "what .a big frustration"!

Just got the Fitbit Versa. It is my first Fitbit product.

Well....completely unable to pair it with my iPhone 7 (iOS 11.3 installed).

I checked my bluetooth and it works fine with other devices that I try to pair.

I am waiting a lot of time but the phone does not see the watch.

Please, an help would be highly appreciated before giving it back and buy an Apple watch. 

Thanks. Bye

[Pamela12]

I have an iPhone 6, I deleted my old Fitbit and got a Versa, it will not sinc after sever times over an hour I am still unable to sinc my new watch. 🙄. 

[Lollipoppop]

Try uninstalling the Fitbit app on your phone, and then reinstall the app, I had to do that xx

[Pamela12]

I have uninstalled twice. I have literallt done all the steps several times and it still isn't' working. I believe im just going to return it. 

[Lollipoppop]

Return it and explain the problems you have had, hopefully a replacement will work fine for you xx

[Kerb]

I have tried all of these steps numerous times. I have been unable to connect my versa. I have an iPhone 7, I have checked the software. I have uninstalled and reinstalled the app from my phone 4 times now and tried on my iPad twice. I have power cycled my phone 3 times and restarted the Fitbit more times than I can count. I’m at a loss. 

I went through your steps in order twice and no change. What can I do?

[MarcoGFitbit]

Hello everyone, I hope you're doing well. It's great to have you on board @Pamela12 and @Kerb, have a warm welcome to the Fitbit Community. 

I appreciate you have taken the time to share your experience and for letting me know the troubleshooting steps you've tried so far. At this moment, i would like to suggest you to try the following steps in order:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

I hope this can be helpful, if your device is still not setting up after trying these steps, please go to the Fitbit app and tap on Account > Help and let me know the app version you're currently using. 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

[Brown-Ham]

This solution worked for me!  My Versa was doing great until around 10:50 am yesterday and I tried the first suggestion a couple of times to no avail. The reboot did the trick. Thank you so much! 

[MarcoGFitbit]

Hello @Brown-Ham, thanks for joining the conversation, it's great to have you on board the Fitbit Community! 

I appreciate you have joined us to let me know my instructions were helpful to resolve the issue affecting your Versa, I'm very glad! In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Abhishek221288]

i use ur troubleshooting but still my fitbit is not pairing with my iphone 5s what can i do now 

[Brown-Ham]

Good day to you! I worked on my issue for two days and I was frustrated also. My iPhone is a 6s plus. So, I can only speak to it, yet, here is what finally worked for me in the order that I did it:  I removed all blue tooth devices from my iPhone and turned off Bluetooth on my phone. Then I uninstalled the Fitbit app from my phone. I rebooted my phone. Just for the sake of my phone not picking up any other Bluetooth devices I went to a room where it would not be able to pickup any signals. Make sure you have strong WiFi signal. I rebooted my phone then I reinstalled the Fitbit app. I rebooted my Versa then turned Bluetooth back on and connected to the Versa. When I went back to the Fitbit app, it connected like a dream. All stats had saved and updated. Keep in mind, it seems that the rebooting of the Versa was the final piece of me syncing puzzle. I hope this is helpful for you. I just love my Versa!! 

[SunsetRunner]

Thanks for sharing the steps to your solution, @Brown-Ham! Nicely done! May I just repeate ... often the two most important steps are (as you included):

1. Moving to a room with no other Bluetooth devices in it.
2. Restarting your device.

[Pamela12]

I ended up calling the Fitbit Help line and received excellent service.  I ended up putting the App on my husbands phone, signing into my Fitbit Account, then syncing my watch to his phone.  Once it was synced, I deleted the app off of his phone and opened my Fitbit  account on my phone and it synced. How weird, but it worked. 

[Brown-Ham]

Very interesting solution! And you never had to removed the app from your phone, correct? 

[Pamela12]

I did not have the app on my phone at the time we put it on my husbands. It was in my cloud. This was my 2nd watch  I’ve owned and the first one had no problems syncing. 

[MarcoGFitbit]

Hello @Pamela12 and @Brown-Ham, I hope you're doing well, thanks for taking the time to reply. It's nice to see you too @Abhishek221288, thanks for joining the conversation. As always I would like to thank all your help @SunsetRunner. 

@Abhishek221288, I appreciate you have let me know you'd already tried the troubleshooting steps I've provided above. At this moment I would like to suggest you to try the excellent tips provided by @Pamela12, @Brown-Ham and @SunsetRunner and if your Versa is still unable to pair to your account, let me know so I can determine what we should do next. 

Thanks for your patience and understanding, please keep me updated! 

[SunsetRunner]

No this is not helpful because it keeps dropping out of connection. I have had to do all these things about five times now every time it stops connecting. It is very very very slow to connect and then drops out after a while. May go for a few days but then drops out again. I need help.

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let me know you've already tried the troubleshooting steps listed on this thread. I reached our Support Team and it seems you have a case created already so at this moment I would like to ask you to keep troubleshooting with them as they will be able to provide you more options. 

Thanks for your patience and understanding, please keep us updated! 

[Ogram1]

Hi...I've been reading every suggestion in this thread...tried them all but still cannot connect my new Versa.  I have an iPhone 7Plus, iOS 12.0.1.  I've deleted and re-downloaded the Fitbit app at least 4 times in the last 24 hours.  I've removed all Bluetooth devices from my phone.  I've reset the Versa during each attempt to restart the connection process.  It seems that my phone will connect with the Versa for a few moments and then it drops the connection.  I can see that on my Bluetooth screen.  I can't imagine why this is happening.  Any ideas?  I'm leaving on vacation to Italy tomorrow and so wanted to have my new Fitbit Versa working.

[Tonib1]

You don’t really need to remove the Bluetooth devices from your home.
I had a lot of trouble too - for weeks. I’d bought a new iPhone - and had the new Versa to connect. It just wouldn’t connect. I thought I’d somehow set the phone up wrong - much frustration. I deleted Fitbit app, reinstalled don’t know how many times! moved Bluetooth devices out of the house! etc etc.

The best advice I read was the fact that your FitBit Versa can only be connected to one device. Mine had connected to my iPad for some strange reason.
All I had to do was turn off BLUETOOTH in settings on the iPad.
This small thing allowed my Versa to connect with my iPhone right away.
I hope it works for you.
Toni



Sent from my iPad

[Ogram1]

Toni, Thanks for your reply! After troubleshooting with Fitbit, we determined that my Versa was damaged. I returned it to the store where I purchased it and got a new device. It connected in a matter of minutes! Of course the software update took a bit longer. Now I’m learning how everything works! 🤗

Sent from my iPhone