Pairing Fitbit Versa with iPhone issues

[FedericoFit]

Hi everyone.

Let me immediately say "what .a big frustration"!

Just got the Fitbit Versa. It is my first Fitbit product.

Well....completely unable to pair it with my iPhone 7 (iOS 11.3 installed).

I checked my bluetooth and it works fine with other devices that I try to pair.

I am waiting a lot of time but the phone does not see the watch.

Please, an help would be highly appreciated before giving it back and buy an Apple watch. 

Thanks. Bye

[blothe]

Sounds like a bad Versa. Return it if you can. Sometimes these gadgets just don't work.

Moderator edit: removed personal info

[LizzieB24]

Thanks. It’s worked fine since around September. The past week something happened. I doubt I can return it at this point. 

[MarcoGFitbit]

Hello @LizzieB24, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Bigwreck23 and @blothe, thanks for all your help. 

@LizzieB24, I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to suggest you to update the Fitbit app in case you haven't done it yet. Now, if you're still unable to set up your Versa, please perform a factory reset on it. 

Factory reset your Fitbit Charge 3, Fitbit Ionic, or Fitbit Versa to erase apps and all personal data from the device, including credit or debit cards you added (on devices that support Fitbit Pay). If you want to give your device to another person or wish to return it for a refund, first complete a factory reset:

On your device, open the Settings app > About > Factory Reset or Clear User Data. After that, try to set it up once again, making sure there are no other Bluetooth devices around:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. If the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let us know the outcome

[LizzieB24]

Thank you for your input. I had tried those steps you suggested several times. I talked with support yesterday. I’m either going to upgrade to the Ionic or get an Apple Watch. 

[MarcoGFitbit]

Hello @LizzieB24, I hope you're doing well, thanks for taking the time to reply and let us know you've already tried the troubleshooting steps provided earlier and have contacted our Support Team recently. 

At this moment, as you have already contacted our Support Team, my best recommendation is to continue working with them as they will be able to provide you more options. 

Thanks for your patience and understanding, have a great day. 

[kanika1125]

it works!. thank you!

[Cozmik]

Just a note for those with Bluetooth pairing problems: I have my Versa paired with both my iPad and my iPhone. If it’s not working on my iPhone I simply turn Off the Bluetooth on my iPad flick the Bluetooth off and on on my iPhone and that normally gets me back in business. 👽 Happy Stepping 

[BigTerra]

Why do I need a wifi signal to connect with bluetooth

[marilene7]

I've been trying for hours to set up my new Fitbit Inspire.  I cannot get my iPhone 7+ and my Fitbit to sync; no matter what I do, the bluetooth on my phone will not recognize my Fitbit device. I've tried everything listed in the community help -- deleting the Fitbit app, reinstalling it away from any other bluetooth-capable device; turning bluetooth off, waiting 10 seconds before turning it back on; restarting my phone (I've done all these steps multiple times), but my iPhone will not recognize my Fitbit.

Can anyone help?  I'm almost at the point of returning the device for a refund.

Very disappointing to have all these difficulties.

UPDATE:

My mistake -- although the packaging says my Fitbit is a regular inspire, turns out that it's an Inspire HR.  I've now connected successfully.

[MarcoGFitbit]

Hello @marilene7 thanks for joining the Fitbit Community. 

I appreciate you have taken the time to update your post and let us know you were able to set up your Inspire HR. I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Lamareta]

Just received my Fitbit Versa. I try to connect with Iphone 5SE

Pairing not successful, even not after charging IOS 12, erasing and downloading Fitbit  again from Applestore. I disconnected and connected Bluetooth,.

Versa does not show up in bluetooth list.

Frustrating and waste of my time.

[MarcoGFitbit]

Hello @Lamareta thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to ask you to try the following steps in order:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

Give these steps a try and in case you need anything else, please feel free to reply, we'll be happy to help. 

[Lamareta]

Thank you for your advice.
Problems :
- Fitbit Versa do no appear in the bluetooth list on my Iphone SE.
- Fitbit Versa has only one button, the big one on the left

Still not able to get bluetooth connection


Get Outlook for iOS

[SunsetRunner]

Hi @Lamareta.  Only one button means you have a Versa Lite. To restart press and hold the button for about 8 seconds until the Fitbit logo appears. Please try that. 

[Lamareta]

Thank you Carol.
Didn’t know I bought a Fitbit Verso Lite. The word Lite on the package is a bit hidden.
I got the watch instantly synced with my Iphone.
Thanks again for your precious help.

Erik Krols
CEO Lotus Azul SAU
El Patio
www.patiosur.com

[SunsetRunner]

Thanks for letting me know, @Lamareta. I’m always happy to help when I can!

[MarcoGFitbit]

Hello @Lamareta I hope you're dong well, thanks for taking the time to reply. It's nice to see you too @SunsetRunner thanks for all your help. 😄

@Lamareta I appreciate you have coming back and let us know that after following @SunsetRunner's instructions your Versa Lite is syncing again with your phone, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[KelliRae63]

Neither of the solutions worked for me. I followed word by word. So frustrating.

[MarcoGFitbit]

Hello @KelliRae63 thanks for joining the conversation, have a warm welcome to the Fitbit Community. 

I appreciate your participation in the Forums and for letting us know you're still having issues with your Fitbit Versa. At this moment, I would like to gather some information from you so we can check this further and come with a solution, please reply as accurately as possible:

• iPhone / iPad model you're using. 
• OS version running in your phone
• App version installed (go to your profile image > Help to get it)
• Exact list of troubleshooting steps you've tried so far. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[MariettaR]

Tried to reinstall Fitbit but when I entered my email address, it said its already in use and I can’t get any farther