12-26-2016 10:39
12-26-2016 10:39
I've tried several times over the last 24hrs & nothing works. I get to 'pairing your tracker' enter the numbers & then it gets stuck trying to connect. My ISO is up to date, I have restarted my phone, turned Bluetooth on & off & reset the Fitbit several times. When I look in Bluetooth the Fitbit appears to continuously connect & disconnect. What should I try now?
08-24-2017 10:53
08-24-2017 10:53
I have done everything it won't go past connecting after I enter the code. I have an IPhone 7
08-24-2017 11:07
08-24-2017 11:07
This doesn't work
08-25-2017 07:39
08-25-2017 07:39
How can I pair my iPhone to my fitbit
09-23-2017 21:06
09-23-2017 21:06
Try this. Go to iPhone Bluetooth settings, then forget all devices paired with iPhone including the fitbit charge 2. Once done, go to the fitbit app and setup the pairing thru the fitbit app. During the process, iPhone will pop up a window asking to setup pairing with device.
sometimes iPhone does not let you pair thru app if it was already paired using iPhone Bluetooth settings. Also make sure your fitbit was not paired with any other device.
09-26-2017 09:58
09-26-2017 09:58
I found the "notifications" turned off on the tracker itself. Held the side button for a couple of seconds to turn them back on. Good to go.
11-01-2017 20:46
11-01-2017 20:46
I read a few other posts on this subject and they all seemed to go in circles. I found this post, followed Raksaksa's instructions and now my Charge 2 is back to normal; pairing with my iPhone 6. Thanks Raksaksa!!!
11-09-2017 00:17
11-09-2017 00:17
Hi there,
I have tried what you have suggested and It is stuck in the pair your tracker screen. The tracker only some times appears in my blue tooth screen under devices and or it appears under other devices. The is no option to go into that device and delete it. It alternates between My devices and other devices. Any help would be greatly appreciated.
03-03-2018 03:56
03-03-2018 03:56
I’ve tried everything, although, admittedly I haven’t reset my Fitbit because I don’t know how! My iPhone just says searching and gives me useless ways to solve the problem. Any help would be greatly appreciated!
03-03-2018 05:54
03-03-2018 05:54
I am having the same issue!!! I can’t help unfortunately but I will be following you to hear of any updates. Frustrating!!!!! I have had my charge 2 for almost exsactly a year and it all of a sudden started having issues.
03-03-2018 09:19
03-03-2018 09:19
I myself am having the same issue I paid over $100 a month ago and haven’t been able to pair it. I have iPhone 7 and the 8 3 ipads none of them will pair right. So hopefully someone will help both of us. Sorry I couldn’t help but I have done everything u said so I know it’s frustrating
03-03-2018 14:18
03-03-2018 14:18
03-04-2018 07:04
03-04-2018 07:04
03-04-2018 10:02
03-04-2018 10:02
03-06-2018 07:04 - edited 03-06-2018 07:04
03-06-2018 07:04 - edited 03-06-2018 07:04
Hello everyone, I hope you're doing well.
I understand some of you are still having trouble pairing your Charge 2 with your iPhone. If that's the case for you, please try the following steps:
Please keep in mind that if your tracker has already been set up on another mobile device, there's no need to pair it again on your new phone, simply go to the Fitbit app and a sync should start immediately. Additionally, if you're changing phones, go to the Bluetooth settings on your old phone and forget the device from that phone before syncing with the new one.
I hope this can be helpful, if for any reason your phone is still having trouble setting up your tracker, or if you have trouble syncing, please feel free to reply and include all the steps you've already tried to troubleshoot this issue so I can determine which steps should we take next.
Happy stepping!
03-08-2018 12:09
03-08-2018 12:09
Thank you! Mine finally worked after about 5 attempts but so glad to get it working again!!!
03-10-2018 10:01
03-10-2018 10:01
Hello @Pineapplexx67, I hope you'e doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
04-30-2018 07:01
04-30-2018 07:01
Hello,
I have been having the same issue when it comes to pairing Charge 2 with my I Phone 7 phone. I have followed all the steps listed. I get to the step "pair your tracker," the fitbit lights up and I put in the code. It states that it is "connecting to Fitbit." It does that for a few minutes and then the app crashes. I have followed all of the steps listed. It has become very frustrating to deal with, especially since I have followed all the steps multiple times. If there are any other steps I need to take, please let me know.
Thank you.
04-30-2018 11:54
04-30-2018 11:54
05-01-2018 05:52
05-01-2018 05:52
Hello @Hibsb, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Pineapplexx67, I hope you're doing well.
@Pineapplexx67, thanks for sharing your experience! @Hibsb, if the app keeps freezing when you're trying to set up your Charge 2, please uninstall the app, restart your phone and install it back. After that, try to set up your tracker as a new device again.
I hope this can be helpful, give it a try and let me know the outcome!
05-18-2018 10:58
05-18-2018 10:58
Hi Helen,
Don't know if this will help or not. I have had issues also with my Charge 2 however, I got so P...ed off with it that I just put it on charge for 2 days, removed it from my phone memory, left it for 2 mins, asked my phone to search (did not watch for it to show the connection to Charge 2), opened my Fitbit app and just waited, after about a minute, they both talked and, after about 3 mins, it also talked to my laptop!!
Really hope this works for you 🙂