help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Poor GPS alert message when tracking exercise.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-06-2017 13:00 - last edited on ‎03-07-2017 07:18 by Moderator Alum

‎03-06-2017 13:00 - last edited on ‎03-07-2017 07:18 by Moderator Alum

I have a Fitbit Charge and after not using it for a few months I started back using it a few days ago. When I try to log my run using my iPhone 5s I get a message saying 'Poor GPS alert; continuing with tracking could result in irregular GPS data for this activity". As i run, the distance and map are working as they should and logging correct data and route. When i finish my run again the data is correct, but when I try go back and view my run the route stays the same but the distance, and therefore the pace are completely wrong. Today it logged my run as 0.21km despite showing the correct route. Anybody have a solution for this?

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎03-07-2017 07:13

‎03-07-2017 07:13

Hello @Mark511, thanks for joining us, it's great to have you on board. Smiley Happy

 

This seems like a very odd situation, have you received this message before? Which phone model and OS version are you currently using? 

 

In this particular case, I would like to suggest going to your phone Settings > Privacy > Location Services > Fitbit and make sure Allow Location Access is set up to Always. 

 

I hope this can be helpful, give it a try and let me know the outcome! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes