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Problem pairing

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‎03-29-2020 08:05

‎03-29-2020 08:05

Hello; I am handing down my Fitbit charge 3 to my son, so I cleared the user data in the watch, then I rebooted the watch. I installed the Fitbit app on his iPhone 5s. Using the app, I attempted to pair the watch with the phone. The app could not find the Fitbit. What can I do?

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Accepted Solutions

‎03-29-2020 08:28

‎03-29-2020 08:28

Suggest you check the Bluetooth section of the options on YOUR phone. The unit might still be linked to your phone. If so unlink it and then have your son try to pair to his phone again.

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

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2 REPLIES 2

‎03-29-2020 08:28

‎03-29-2020 08:28

Suggest you check the Bluetooth section of the options on YOUR phone. The unit might still be linked to your phone. If so unlink it and then have your son try to pair to his phone again.

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎03-29-2020 08:47

In response to wtksk8r

‎03-29-2020 08:47

Thanks, it worked! I feel so silly for not checking that...😬

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