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Problem with app 4.23

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‎08-16-2024 10:07

‎08-16-2024 10:07

I updated to app version 4.23 yesterday. Today, the health metrics are recording properly. My health metrics show my breathing rate outside my normal range, but shows the number:

IMG_0446.jpeg

But when I open the Health Metrics detail, it’s says no data. Consequently don’t get a sleep score:

IMG_0447.jpeg

 Any suggestions how to fix it?

I closed and re opened the app, but that’s all I tried, for fear of losing some more data.

iPhone 13, iOS 17.6.1, Fitbit app v.4.23.

 

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4 REPLIES 4

‎08-18-2024 02:01 - edited ‎08-20-2024 08:35

‎08-18-2024 02:01 - edited ‎08-20-2024 08:35

 I'm in the same situation as you are and I have a Samsung A14 phone. Since I updated to 4.23 the other day, the Fitbit app won't recognize activities such as feeding the cat, making coffee, making my bed, and cleaning up in the kitchen anymore.  Apparently, walking up the stairs counts as stair climbing and cleaning counts as a workout. I also tried logging out, uninstalling the app, restarting my phone, and reinstalling the app, to no avail.  

 Samsung A14, Android 14, One UI, Fitbit app v. 4.23. 

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0 Votes

‎08-24-2024 09:24

In response to TanyaK

‎08-24-2024 09:24

Me too. Screen has no colors and is impossible to read.

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0 Votes

‎08-25-2024 10:59

In response to JillC47

‎08-25-2024 10:59

Hallow Fitbit Community

It sounds like you're experiencing some inconsistencies with the health metrics after updating to app version 4.23. While it's great that the metrics are recording, the breathing rate issue might be related to a bug in the new update. I recommend checking if there's an option to recalibrate the metrics within the app settings. If the issue persists, you might want to reinstall the app or try reaching out to customer support for further assistance. Ensuring your app is up-to-date is crucial, so make sure you're using the latest version of the app to avoid such issues.

Thanks for Regards...!!

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0 Votes

‎08-26-2024 05:47

In response to judyleonard

‎08-26-2024 05:47

The screen with no colors is impossible to read. The update is below
standards, and if FitBit doesn't do something to make the screen like
before the update, I'll be looking for a different tracker.

If there is an update, it should be seamless and the user, me, should not
have to do anything to fix it, wasting my time. It appears that most of
your users are unhappy with this update. If I can revert to previous I will
stay with Fitbit.

Thanks for your response.
Best Answer