10-26-2016 15:27 - edited 03-05-2017 12:17
10-26-2016 15:27 - edited 03-05-2017 12:17
Fitbit Update 3/3/17
This issue should be released with the release of Fitbit iOS App version 2.33. Click here to be redirected to the iOS App Store to update.
Fitbit Update 10/26
Some users are reporting that the heart rate graph on the iOS App is not loading even post sync, this is a known issue that our team is actively working to fix.
Force quitting and reopening the App has been a successful workaround for a lot of iOS users experiencing this issue on the Community, and I would recommend it until a long-term fix is implemented.
Since this is an App-related issue, you should also be able to see your heart rate on your Fitbit.com dashboard as well.
Answered! Go to the Best Answer.
01-09-2017 14:33
01-09-2017 14:33
Cool - logging off the app and logging back in straight away does sync the data. Thanks for the tip .. and yes still very annoying!
01-09-2017 15:48 - edited 01-09-2017 15:58
01-09-2017 15:48 - edited 01-09-2017 15:58
I feel the same. Just want to track my activities. Nothing more. Given this why can't Fitbit just fix what they have rather than introducing features that few want or need?
01-09-2017 15:57
01-09-2017 15:57
This is beyond frustrating. I am totally frustrated also.
01-09-2017 16:13
01-09-2017 16:13
Exactly - I just want something that works the way it was advertised. Tracking the heart rate is one of its core basic function. How can it be failing?
01-10-2017 03:06
01-10-2017 03:06
I see there is an update for the IOS app, should this fix the issue? It states that it has bug fixes, but does not elaborate in the description.
01-10-2017 06:14
01-10-2017 06:14
Not fixed I fear. The new update did not fix my issue - the heart rate data is missing on the chart again since about 6pm till midnight ..
So the saga continues ..
01-10-2017 06:35
01-11-2017 00:42
01-11-2017 00:42
How hard the fix can be ? Maybe next year will do it 🙂
( not cool ...)
01-11-2017 00:51
01-11-2017 00:51
After 2 days of back and forth on their support tweeter account I have finally progress to being assigned to an actual support person. This person has yet to make contact with me but will keep you guys posted on any progress. Wish me luck!
01-11-2017 03:53
01-11-2017 03:53
I have had the Fitbit since Christmas - nice present I thought. I'm beginning to think otherwise - this heart rate problem in very frustrating. If not fixed soon I will be returning mine and looking for a refund. Any others think the same?
01-11-2017 10:02
01-11-2017 10:02
01-11-2017 13:03
01-11-2017 13:03
01-11-2017 13:53 - edited 01-11-2017 13:53
01-11-2017 13:53 - edited 01-11-2017 13:53
Yes ... fitbit is to busy buying other companees instead of taking care of bugs ( and customer requests )
01-11-2017 16:21
01-11-2017 16:21
The sad thing is that apart from this heart rate non- graphing bug, we're pleased with the Charge 2's we gave each other for Christmas. Fitbit just needs to listen to the message from its consumers and get the bug sorted. I read somewhere it's 5xs more expensive to attract a new customer than to retain an existing one. We each had a Flex and now each upgraded to Charge 2s. Given this experience it's unlikely that we would repeat our mistake! Pity.
01-11-2017 16:31 - edited 01-11-2017 16:36
01-11-2017 16:31 - edited 01-11-2017 16:36
Good luck with contacting Fitbit Support via Twitter. I do wish you well. After dealing with Fitbit Support for months including via Twitter, and having them at first try to convince me that the heartrate update problem did not exist, I am beyond fed up. All I have ever gotten from Fitbit Support is that they are sorry that I have a problem. Being fairly technical I quickly blew through all of their standard fixes and work arounds none of which worked. Only last October did I finally get some acknowledgement that Fitbit Support did agree that the heartrate update problem indeed existed. The work around they suggested (and I had already stumbled upon) was stopping and restarting their Fitbit app to force my heartrate to update. That was then, this is now. Where is the fix?
01-11-2017 17:01
01-11-2017 17:01
I agree.. this is my second fitbit and I only just upgraded to the new Charge 2 late last year. After using the previous unit for well over 12 months prior to the change I have been very happy with my Fitbit. Will I recommend them going forward?? Not so sure now.
01-11-2017 17:02
01-11-2017 17:02
01-11-2017 17:03
01-11-2017 17:03
They have been trying to distract me by fixing another minor issue with the web dashboard. But I keep pulling them back to the real issue I have which is the Fitbit App on my phone. Let see if they come back today with any acceptable solutions.
01-11-2017 17:03
01-11-2017 17:03
Great to hear - how did they fix the issue?
01-11-2017 17:08
01-11-2017 17:08