RESOLVED: iOS - App won’t track exercise days.

[OldDadEnergy]

-Four days ago, the Fitbit app quit tracking my exercise days.

-Charge 6 still works fine, and communicates with app.

-I logged out of the app, deleted it, reloaded it from the App Store, and logged back in: still not working.

-Not studying manually tracking my exercise, that is NOT why I strap a tiny robot that monitors me 24/7 to my wrist.

[OldDadEnergy]

Yep.

[Hdsuziq]

Yes, I have a Charge 6.  My data STILL WILL NOT transfer to the app on my phone!  This is ridiculous.   

[tkeran]

Yep mine also won’t auto , only way is auto detect or manually do it and do math with times . Sucks

[magnetix]

I've been waiting for a fix since April. It's only gotten worse. Exercise measured in minutes only, no seconds. No lap times (splits)...

[tkeran]

Mine was fixed a few days ago so the Wep API update worked . At least on my Charge 6 it’s all working ( auto and manual transfer ) hope yours does the same .

[magredc5]

Poorly executing "App" company that can't roll out their "App" without breaking functionality.  In my case exercise tracking has stopped working for over 6 weeks.  Response from moderators, who seem to be reading scripts, first deny there's a problem, then will only claim they're working on it but with no timeline or details.  Roll back the defective updates as any reliable software company would do, but I wonder if they know how to do that considering the way these app companies develop s/w.  This is a failing company that can't even provide a working fitness tracker that is supposed to be Their Core Business!

Go on Amazon - there are tons of fitness trackers to choose from that are less expensive and more functional.

[Wordguy]

I share the same frustration with everyone on this string. I have been going back and forth with customer support and they seem pretty clueless. They told me I should periodically check to see if the app has updates that will fix this issue. It's obvious they have no idea how to fix this or when they might be able to. They finally told me it would be fixed by October 23th. That was yesterday. It's not fixed. I have been with Fitbit for many years but no more. Today I bought an Apple Watch. It's awesome. This is the email I sent back to their customer support: 

Hello.
Wow. Really? You can't determine when your own company is going to roll out its own products? That is beyond pathetic.

And this is a company now owned by Google? They must not think that Fitbit customers are a priority. I have used Fitbit for many years and I really have enjoyed it and found it very useful to my fitness goals. But it's clear you no longer value me as a customer.

Rather than me having to do all the work to check the app from time to time to see if you have gotten around to fixing your problems, I'll do something much easier. I will delete the app, throw my tracker in the garbage and go buy an Apple Watch.

I hope your company gets its act together someday. Good luck. Bye.