Fitbit app crash at login screen

[TaanyaP]

what about for the iOS? After the most recent update, it now crashes as soon as it tries to sync

[JuanJoFitbit]

@TaanyaP It's great to see you in our Fitbit Community! I would like to help you with this issue. I'd just like you to let me know if the update you refer to is for the Fitbit app or your Fitbit tracker.

Looking forward to your response my friend! 

[TaanyaP]

It is the update to the Fitbit app. My watch is working fine

Sent from my iPhone

[groundcru]

Mine crashes when it tries to sync as well. I have an iPhone 6s and I have the latest iPhone update and Fitbit app update. 

[Elaina_Rose]

Same here, every time I open the app and try to sync it, it freezes up and crashes. 

[Janelle22]

Mine is the same. App freezes at log in screen and won't let me log in. Uninstalled and reinstalled app. Turned phone on and off. Still nothing. T

[JuanJoFitbit]

@TaanyaP Thanks for getting back and it's nice you have you aboard in our Community @groundcru @Elaina_Rose! Our engineering team is actively working on a fix to this issue and should be resolved soon.

Please let me know if more questions arise my friends! 

[groundcru]

I sent a tweet and got this answer:  

"Sorry to hear this.  Please try to log out from your account, force quit the app then reboot your phone. Relaunch the app to refresh your Dashboard and let us know if the issue persists."

It worked for me. Hope it works for you. 

[Elaina_Rose]

This worked! Thank you so much!

Sent from my iPhone

[JuanJoFitbit]

@groundcru @Elaina_Rose I'm so glad to hear that the workaround shared in Twitter helped you to get this issue resolved. Thanks for keeping the update here guys.

I'd like to invite you both to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you both in our Fitbit Community more often my friends!