Readiness data gone and no longer logging

[swampf0etus]

When I installed the recent update I opened the app and got a message saying that improvements had been made to the readiness score, making it more accurate and it will be available it non-premium members (I have premium). However, my readiness no longer shows and all previous data has gone. It just says “calibrating” and “wear your Fitbit for 7 more nights”. But it’s been saying that for nearly a week. 
I’ve logged out, back in. Rebooted phone. Deleted and reinstalled the app. I’ve completely removed my device, reset it and re-added it. Nothing has fixed it.

Anyone else had this?

 

 

[chench53]

Same here, it's all gone!

[chench53]

And I'm android, didn't realize this was iOs. But same isseue!

Now my Versa4 shows a score but nothing on my phone. And historical data gone. And I do have premium. 

Oh well.  

[K1r5tyb]

Exactly the same scrawling through trying other peoples “fixes” nothing working.

[K1r5tyb]

Just spoke to customer services for exactly same issue, this was their response “We are having some issues with the Fitbit app, some data or health metrics can disappear or shows incorrect, our developers are working to fix it as soon as possible, once this has been resolved the app will show all the information”

[mhouse]

Same here, I lose more data every update.  Extremely frustrating as a "Premium" user.

[helfis]

Exactly same issue for me as a premium user too! 

[Mhoustonfl]

Same problem here 

[Fatdiva1]

Same here…guessing Fitbit have got themselves a gremlin with this recent update.

[NeilTB]

But they have made no announcement about the issue, nor about when it is expected to be resolved. Publicly they seem to be pretending nothing is happening, refusing to talk except by DM.

This is not how you treat customers.

[pmc2]

Same here, every update loses data. 

[pmc2]

Why won’t Fitbit at least post a service announcement so users don’t have to scroll forums for answers. 

[SueBee37]

Exactly the same, what a disaster google have made of FitBit.

[DimitriDog]

Fitbit has really gone downhill. Every update these days seems to have a side effect. I lost the readiness data too ( premium user) , additionally my screen freezes regularly. Fed up.

[MrsSimmo]

I’m a premium user too and I’ve had to Google the issue in order to find you’re all having Same issue ! Haven’t even moved my account to Google as heard so many bad reports 🤦‍:female_sign:

may consider a Garmin next to be honest 

[Jensta]

Same issue. Except mine wasn’t linked to an app update. My app last updated on Sep 13th and this happened on Sep 20th. And I haven’t moved my account to Google yet either and can’t actually raise a support issue with them unless I have a Google account. Great support Fitbit/Google. Tell your users you don’t have to migrate your account but prevent them from contacting you unless they do ! Just fix the issue and get our Readiness data back will you? We pay a premium for it. Unless someone has pressed delete on the server and lost it all and you’re too afraid to tell us……

[mwoz2]

Same issue.  I’m about ready to ditch my Fitbit after loving it for years and years.

[grapers]

Yup. Just like everyone else 

Has been stuck calibrating & data disappeared

gotta get more users to report this issue if there’s any chance of Google ever fixing it 

[NeilTB]

Cos it’s not like Google employees are monitoring every thing we post here??

[Mhoustonfl]

Update - I “chatted” with someone who said there was an issue with the app but for android users. I have IOS and have the same issue. She walked me through some troubleshooting (the obvious reset) and said I would need to wear it 7 nights to recalibrate it. It was supposed to show time remaining - but today it still says 7 nights needed and it should say 6.