10-23-2020 08:53 - last edited on 10-25-2020 13:39 by LiliyaFitbit
10-23-2020 08:53 - last edited on 10-25-2020 13:39 by LiliyaFitbit
When I go to the page in the iOS app that shows my recent workouts, the thumbnail it shows is a hike from a few weeks ago, but when I go into it, it shows the walk I took last night
Moderator edit: subject for clarity
10-23-2020 14:31
10-23-2020 14:31
My most thumbnail cycling map from a ride today shows a map from a previous ride. It's the first ride since my app updated. When I click on the detail it shows the correct map. ios version 3.32.1.
10-25-2020 13:31 - edited 10-25-2020 13:38
10-25-2020 13:31 - edited 10-25-2020 13:38
Hi @jdpm3 @JenniSays, it's nice to see you again in our Community Forums.
I am sorry to hear your recent thumbnail map shows a map from a previous workout. Thank you for providing the additional details, I am here to help. I recommend trying the following:
If the issue persists, please let me know your phone's model and OS version? I will be glad to investigate further.
Looking forward to hearing back from you.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
10-25-2020 14:53
10-25-2020 14:53
10-25-2020 17:01
10-25-2020 17:01
@LiliyaFitbit sorry it didn’t tag you. Please see above
10-25-2020 17:40 - edited 10-26-2020 19:43
10-25-2020 17:40 - edited 10-26-2020 19:43
Thank you for your reply, @JenniSays.
I appreciate the information that the thumbnail problem is resolved, but your watch stopped syncing. Thank you for the details shared. I recommend trying the following:
1. On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
2. Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone.
3. Tap Pair to approve the request.
For complete troubleshooting steps, see Why won't my Fitbit device sync?
Let me know how it goes.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.