Red Banner on the Updated App

[ePeg]

Updated my Fitbit app and now there's a red banner taking up valuable space on my iPhone 6 screen as I look at my synced data. Is there a way to hide that?

I cannot see my list because part of it has been pushed too far down. I can scroll to see it; BUT…

Dang! I don't care for circles. Keep it simple! Wishing now that I hadn't updated.

[RobertoME]

Hi there @ePeg, welcome aboard to our Community. I wonder if you can share a screenshot of your app with me? I'm running the latest version of the app and I only can see the syncing progress bar on my app. 

Additionally to this the app was change to have a faster and more swift look, as this was suggested by many users, but you can change back to the original version of this new one is not the best for you.

1. On the dashboard, open the Account tab. 
2. Tap Advanced Settings.
3. Turn on or turn off Preview New Dashboard.

You can continue using the existing dashboard design for the time being. Over the next few months, the old design will no longer be available and the new design will become permanent.

Hope to hear from you again and catch ya later.

[ePeg]

This is a screen shot of what I see :
And as you can tell one of the lines of statistics (calories burned) is blocked enough to not be readable. I hate it! That read banner at the top of my iPhone screen is taking up valuable space. I wish it were gone. I do not need to be reminded each time I use the app! And … I do not care for the new dashboard with its circles. Too gimmicky for my taste. I prefer the simple bar graph of the old, original dashboard.

I will be looking for a different app to use as soon as possible. -Margaret Wiggins

[RobertoME]

Hello @ePeg, I been giving follow up to your post but unfortunately it did not contain any screenshot. Are you using the toll to upload pictures in the upper tool bar? 

When you are composing your post, you will see the bar from the example, click on the landscape icon and upload the picture from your computer or mobile device. Following the instructions of the emerging window.

Review my previous reply, I have shared the steps to go back to your old good iOS Dashboard. Have you try it out?

Hope this helps and see you around. Keep me updated if you need more help.

[SunsetRunner]

I also have an iPhone 6 and upgraded my Fitbit app to the latest version.  I'm wondering, in or near that red bar, is it inviting you to read the Alta instruction book? Mine showed up like that when I first set up my Alta. If so, open the book, then close it. You should no longer see the red bar. 

Here is a screen shot of what I see since opening and closing the booklet. 

[ePeg]

Attempting to attach the screenshot once again:

[ePeg]

No, that does not seem to be the case. 

[tigerwizards]

It's passed the reasonable time to give us on screen space back from the PINK banner. If I've turned the new dashboard off that should turn the banner oft too. I'm sick of seeing it. If I want the NEW one, I've turn it on in the settings.

[RobertoME]

Hi @ePeg and @tigerwizards. Thank you for your help too @SunsetRunner, I believed too it was this banner but now I see what is the problem.

@tigerwizards, @ePeg first of all I had to offer my apologies for not posting any recent update and thank you for the screenshot. I really appreaciate; note that this banner in fact cannot be removed, even when you have tried the new Dashboard and return to the old one. I have seen many users that are not agree with this change of design so they prefer to use the old one and is here when the banner appear again since is to remind the new design is available and soon will be permanent.

I'm sorry I cannot offer a better solution and let me know if you have questions.

[groundzero]

I would even accept the banner now if we could just have the old dashboard back. 😞 I used to check my app multiple times a day. Now I don't even want to look at it.

[RobertoME]

Hi there @groundzero, thank you for joining and sharing your opinion about the new iOS Dashboard. I know it was a big change, but the change was only visual as the design provides a swift access to the main stats. But what it concerns on functionality still is the same. I caught me by surprise when I knew about the change and it felt kind wonky at the beginning to be honest with you; but I get used to the app now. Nonetheless I really appreciate your feedback. This is what is important to us as we are always trying to improve and provide better products.

See you soon and stay awesome as always.

[groundzero]

@RobertoME, there are two problems with this, though.

1) The visual aspect is extremely important on something as small as a phone. Before, I could see all my stats on one screen. Now I can't--now I have to scroll for infromation. That's dramatically worse.

2) The same functionality is NOT there. For example, before, I could check my sleep times for previous days. Now I can't. Other users in this thread have pointed out other things that they've lost; the sleep one is the main one for me (that, and not being able to see everything at once).

So, I can see less at once, and see less overall. I'm not sure why anyone thought that would be an improvement.

It's also hard to be convinced that Fitbit actually is grateful for feedback, because so many people complained about the change and asked not to be forced into it. And they were ignored. I do understand that you will never get an entire community to agree on something like this. And certainly there are people who like the new look. But it seems like there are quite a number more people who don't like it.

It reminds me of Fitbit removing the ability to add our measurements to our own dashboard/accounts. That used to be possible; now it isn't. People complained and complained and complained, and Fitbit said "Thank you for your feedback, we really appreciate it" and then wouldn't bring back a feature that they used to have and that worked well. Do you see why that feels frustrating to users?

It might help if Fitbit were more transparent about WHY they are making these changes. There has to be some reason besides "We see that people don't like this, so therefore we are going to do it." It must have to do with, I don't know, saving money, or operating on older (or newer) devices, or ... well, SOMEthing. But that reason is never given. I can accept a reason like "Our engineers can't figure out a way to do X now that we have these new Fitbit products," or something like that. But if there is a reason like that, why not just say what it is?

[jgordon]

 Totally agree with the complaints Ive read.  Come on Fitbit help the users get rid of this stup I'd what's new red banner as it is very annoying!