Reminders to Move sets to “Disabled”

[SunsetRunner]

I’ve just updated the device and the iPhone app and the Reminder to Move will not set to “On” and keeps coming up as “Disabled”. I’ve tried everything and the only response I’ve received from them was to direct me to a page of things that I’ve already told them failed. It’s clear that they don’t care about us who use Charge 5 with an iPhone. I am at the end of my tether and have decided that my only course of action now is to cancel my subscription, smash the ruddy thing with a hammer and chuck it in the rubbish bin. 

[BrianBrianMC]

I have the same issue.  You turn Reminders to Move to On, it flips to "Disabled" after a short time.  Not "off" but rather disabled.  

Same issue exists for others.  I tried the Inspire's suggested approaches of logging in and out of app, reboot iPhone, make sure you have the latest app, reset 3X.  Nada.  Went to Customer support and did what they said, then patiently waited for 10min before the hour to get prodded.  The first hour worked and hasn't worked since.  

I have a theory you can only have so many notifications set to on.  So I turned a bunch off.  yea, didn't work.  

I love the FitBit.  But I have to admit the technology can suck (case in point), and every year I have to buy a new one as they break from showering or a day at beach.  The support is good.  

[Radiocat]

My reminder to move is stuck on disabled too. It’s very frustrating.

[LZeeW]

I'm going to flag this post to get a moderator to help.  To have the best information available for the moderator:

• @SunsetRunnermentioned iPhone -- do you all use iPhones?
• Can someone post a screenshot showing the Disabled message?

[SunsetRunner]

 

[LizzyFitbit]

Hi everyone, and welcome to our new members.

I've moved this thread to the iOS board so we can keep the forums organized.

@Radiocat and @SunsetRunner Thanks for the details and the screenshot provided. I'm sorry you're having this experience and appreciate your efforts while working on this matter. To look into this, may I know if the same happens when switching other settings? 

In case you haven't done so, please give a try to the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app and reboot your phone.
3. Open the Fitbit app and log back into your account.
4. Pull down on the screen to force a manual sync.
5. Tap the Hourly Activity tile. Then the gear icon at the upper right corner and try turning on the Reminders to Move.
6. Then go back to the Today screen, tap your profile picture > Sense and check if the setting is On.

@LZeeW Thanks for the heads up!

[Radiocat]

Thanks for this response. I haven’t had any issues with the other settings. My reminder to move is working after I updated the app and poked around (coincidentally doing most of what you listed above)

Now I just need a response to issues with the silicon strap for the charge 5 that keeps falling off. I had to buy a different strap because I nearly lost my Fitbit several times (after ensuing it was clicked in properly) serious design flaw! I’ve posted on relevant discussion board. 

[BrianBrianMC]

So in the end that particular Fitbit died one day about 7-8 months into owning it.  For that I tried several versions of rebooting, and the issue had nothing to do with water or damage.  Got a new one sent to me and it works fine.  I think there are just some bad fitbits out there.  That particular one cost me several hours 

[LizzyFitbit]

Hi there, @Radiocat and @BrianBrianMC.

@Radiocat Thanks for keeping me posted and I'm glad the issue sorted out after updating the Fitbit app. In regards to your other question, I'm sorry for the issues experienced with your Charge 5 and even though you've acquired a new band, I'd recommend contacting our Support team so they can evaluate your options. Click here to get connected with them via chat or phone.

@BrianBrianMC While I'm sorry your previous device didn't work, I'm happy to know you got a replacement device. I understand where you're coming from, and appreciate your experience. We'll keep working to improve our devices, features and the overall Fitbit experience.