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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Welcome to the Community @RajnishKumarKha! hmmm sounds pretty weird that the new Charge HR you received as a replacement is not syncing. But don't worry, there are some instructions on @HelenaFitbit post that will help you out to fix this so you will be able to sync again. 
Let me know the outcome!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Welcome to the Community @RajnishKumarKha! hmmm sounds pretty weird that the new Charge HR you received as a replacement is not syncing. But don't worry, there are some instructions on @HelenaFitbit post that will help you out to fix this so you will be able to sync again.
Let me know the outcome!
Best Answer Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Sounds awesome @RajnishKumarKha! Thanks for the update. I knew that Fitbit Support will help you out to resolve this as they strive for excellent customer service.
Happy stepping my friend! 
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