Replacement HR setup problems

[STraiser]

Had to replace my HR. cannot get replacement to sync. I have 1) removed old device 2) deleted app and downloaded/added it again 3) logged out and back in. Every time I get the same error message "400". Help! Do not know what else to try.

[SunsetRunner]

Hi @STraiser

Have moved this thread from the Charge HR to the iOS App section to increase the chance of getting a solution.

Your post will get more attention here.

[MarreFitbit]

It's nice to see you around the Community @STraiser ! 

I'd recommend following the steps that @DerrickS shares in this discussion to get this issue solved. Give it a shot and let me know how it goes then!

Have a nice day guys!

Thanks for your help @SunsetRunner, BTW!

[LGchambers1]

After this last update iPad and iPhone and different screen, HR missing and will not sink, keeps saying charge on phone, no place to sink on iPad , main reason I got Fitbit was to monitor Heart Rate due to afib completely disappeared on iPad ?

[MarreFitbit]

Thanks for stopping by @LGchambers1 ! Have you tried the steps I've shared in my previous post?

You have to go into the account settings and change it to "All-day Sync". It will show live HR then.

Happy stepping!

[LGchambers1]

Yes I tried and it worked on my iPad, but not my iPhone
Thank You

[MarreFitbit]

Is your iPhone a compatible device with Fitbit @LGchambers1?