help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Reset data on iOS app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-13-2016 23:53

‎04-13-2016 23:53

Hi, 


I just bought a used Fitbit and the data for the last day the seller used it, shows in my iPhone app, and I can't find any way to delete it. 

 

On the picture below, you can see what data I want to delete. 

 Bilde 14.04.2016, 08.50.32.png

I have not used it yet, but it is like I am continuing on his day. 
Please help!

Best Answer
0 Votes
2 REPLIES 2

‎04-14-2016 06:15 - last edited on ‎11-21-2025 07:00 by Fitbit Moderator

‎04-14-2016 06:15 - last edited on ‎11-21-2025 07:00 by Fitbit Moderator

Welcome to our Community @ole805! It's great having you here! Cat WinkThis is really weird since your tracker should automatically go back to zero at the moment you set it up to a new account. Why don't you try to remove the tracker from your account and then to set it up as a new tracker by following the steps provided in this thread. 

Hope this helps, keep me posted! Smiley Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer

‎04-14-2016 06:18 - edited ‎04-14-2016 06:23

‎04-14-2016 06:18 - edited ‎04-14-2016 06:23

Hey @ole805! Smiley Happy In addition to @MeylinP's post I recommend a Restart before the set up process. 

 

Community Moderator Tarin | Community Moderator

If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!

Best Answer