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Reset data on iOS app

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‎04-13-2016 23:53

‎04-13-2016 23:53

Hi, 


I just bought a used Fitbit and the data for the last day the seller used it, shows in my iPhone app, and I can't find any way to delete it. 

 

On the picture below, you can see what data I want to delete. 

 Bilde 14.04.2016, 08.50.32.png

I have not used it yet, but it is like I am continuing on his day. 
Please help!

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2 REPLIES 2

‎04-14-2016 06:15

‎04-14-2016 06:15

Welcome to our Community @ole805! It's great having you here! Cat WinkThis is really weird since your tracker should automatically go back to zero at the moment you set it up to a new account. Why don't you try to remove the tracker from your account and then to set it up as a new tracker by following the steps provided in this thread. 

 

Hope this helps, keep me posted! Smiley Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎04-14-2016 06:18 - edited ‎04-14-2016 06:23

‎04-14-2016 06:18 - edited ‎04-14-2016 06:23

Hey @ole805! Smiley Happy In addition to @MeylinP's post I recommend a Restart before the set up process. 

 

Community Moderator Tarin | Community Moderator

If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!

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