Resolved 4/18/2018: Sleep Time Shows 0 minutes asleep

[KateFitbit]

Fitbit Update 04/18/2018: Hey everyone -- Our team has resolved this issue, which means you should be able to sync your sleep logs from last night and the app will display your actual hours slept as opposed to 0 time asleep. Thanks for your patience as we worked to the get this resolved as quickly as possible. I will be closing this thread as the issue is resolved.

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Fitbit Update 04/17/2018: We're aware of an issue where users who logged sleep may see their time asleep as 0 minutes.

We're working on getting this resolved as quickly as possible. In the meantime, we have a workaround:

Workaround:

• Manually edit your sleep log (hit the "edit" button at the top right of the app and change your start OR end time by 1 minute.
• Save the change
• This will recalculate your sleep and should resolve the issue.

Please note I have merged several threads with this issue. I will have more information for you once this has been fully resolved. Thanks for your reports and continued patience as we work on a fix. 

[rkparkinson]

Thanks!  I found I didn't have to change my sleep times, just open Edit, select start time, then finish time, and Save.  Presto!  Times showed correctly and shortly update the web Dashboard. Yay!!  For some reason I get out of sorts when my Charge 2 and IOS App don't give me my sleep data!

[Lorried]

Ok sleep show zero when clearly shows that I slept in the graph but total hours slept last night show zero 🤬  Anyone else still having issues with this??? Is this Fitbit having trouble again?? 

[KAE53]

I’ve just tried this and it worked for me too😊

[mlamb88757]

Also seeing this issue on Charge 2 as of today.  Changing the start time on sleep did not work.  I also changed the end time and no recalculation has happened.  I have rebooted the phone, restarted the Fitbit app and I still see all the stages tracked but zero minutes for each.  Total sleep time is appearing, but the stages are all at zero.

[Sueb237]

It happened to me this morning.  Your recommendation worked.  Thanks!

[NanaBretman]

The workaround worked for me. I had 2 nights showing 0 minutes and edited one of the sleep times, and it corrected the other one on its own. 

[NatalieNett]

Thanks!!!  This worked great, solved the problem for me!

I was able to fix it with this post I going online!

”We're working on getting this resolved as quickly as possible. In the meantime, we have a workaround:

Workaround:

• Manually edit your sleep log (hit the "edit" button at the top right of the app and change your start OR end time by 1 minute.
• Save the change
• This will recalculate your sleep and should resolve the issue.”

[Smanly3]

Thank you! This worked!

[Trucky]

Thank you. Editing your sleep log by 1 minute was successful.

[Jgeorge1967]

Worked for me too, so thanks. I had tried deleting the log & entering it again, but it didn’t work! 

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate many of you have come and let us know your sleep logs back on track after editing them. I'm very glad. Please note that this issue has now been resolved and you should not experience it again tomorrow. 

Thanks for all your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[kennykhlee]

Had similar issue the other day.  There was an app update this am and it solved (on the charge HR)

[SunsetRunner]

This worked for me too!

[KateFitbit · Accepted solution]

Fitbit Update 04/18/2018: Hey everyone -- Our team has resolved this issue, which means you should be able to sync your sleep logs from last night and the app will display your actual hours slept as opposed to 0 time asleep. Thanks for your patience as we worked to the get this resolved as quickly as possible. I will be closing this thread as the issue is resolved.