04-17-2018 10:48 - edited 05-11-2018 09:51
04-17-2018 10:48 - edited 05-11-2018 09:51
Fitbit Update 04/18/2018: Hey everyone -- Our team has resolved this issue, which means you should be able to sync your sleep logs from last night and the app will display your actual hours slept as opposed to 0 time asleep. Thanks for your patience as we worked to the get this resolved as quickly as possible. I will be closing this thread as the issue is resolved.
Fitbit Update 04/17/2018: We're aware of an issue where users who logged sleep may see their time asleep as 0 minutes.
We're working on getting this resolved as quickly as possible. In the meantime, we have a workaround:
Workaround:
Please note I have merged several threads with this issue. I will have more information for you once this has been fully resolved. Thanks for your reports and continued patience as we work on a fix.
Actively managing your weight? Find accountability buddies on the Manage Weight board
Answered! Go to the Best Answer.
04-17-2018 06:56
04-17-2018 06:56
My Fitbit Alta HR is also showing a normal sleep graph, but 0 minutes. I tried restarting the app, restarting the phone, deleting and reentering the sleep cycle, editing the sleep cycle, and nothing has fixed it.
04-17-2018 07:02
04-17-2018 07:02
I just tried editing the sleep cycle again and this time it worked.
04-17-2018 07:08
04-17-2018 07:08
Changed the go to sleep time 1 minute and it worked.
04-17-2018 07:37
04-17-2018 07:37
Same here. Did not show sleep analyzed!
04-17-2018 08:41
04-17-2018 08:41
Ditto ..... on a Charge2
04-17-2018 08:47
04-17-2018 08:47
What the heck’s goes on...😡🤬
charge 2 doing he same thing... here is ANOTHER NOT HAPPY CUSTOMER :double_exclamation_mark:
04-17-2018 08:53
04-17-2018 08:53
I thought I was going crazy seems like it is not my device but either a problem with the recent iOS update or the Fitbit app. The night before last it didn’t give any details just the old method.
04-17-2018 09:03
04-17-2018 09:03
did you try to change the start time back one minute....
04-17-2018 09:06
04-17-2018 09:06
Yes. The first time it didn't work, but a few hours later I tried again, and it worked the second time.
04-17-2018 09:07
04-17-2018 09:07
Yes that worked for me. Thank you
04-17-2018 09:21
04-17-2018 09:21
How do you fix the sleep log shows sleeping but not the amount of time
04-17-2018 09:24
04-17-2018 09:24
See the prior post I explained how to fix it
04-17-2018 10:03
04-17-2018 10:03
I have edited the sleep log start time and end time by one minute and 5 minutes (respectively) and regardless it makes no difference. Still says 0 hours sleep 😞 Any further suggestions? P.s using the app on ipad, latest ios, latest fitbit update (yesterday - the problem started this morning 😞
04-17-2018 10:15
04-17-2018 10:15
Had same issue on 7 Plus; edited sleep start log 1 minute and problem solved.
04-17-2018 10:40
04-17-2018 10:40
Fitbit Update 04/17/2018: We're aware of an issue where users who logged sleep may see their time asleep as 0 minutes.
We're working on getting this resolved as quickly as possible. In the meantime, we have a workaround:
Workaround:
Please note I have merged several threads with this issue. I will have more information for you once this has been fully resolved. Thanks for your reports and continued patience as we work on a fix.
Actively managing your weight? Find accountability buddies on the Manage Weight board
04-17-2018 11:08
04-17-2018 11:08
Same here did all these things did not fix the issue
04-17-2018 11:16
04-17-2018 11:16
Tried all these things still won’t work
04-17-2018 11:42
04-17-2018 11:42
When you log in to reply here there is a magenta banner that states “we’re investigating an issue with sleep logs showing ‘0 time asleep’. Users have reported that editing the sleep log resolves the issue.”
04-17-2018 11:49
04-17-2018 11:49
04-17-2018 11:55
04-17-2018 11:55
Garmin here I come